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- Tasks: Pick and pack online orders while ensuring great customer service.
- Company: Join Woolworths Supermarkets, a leading retailer in New Zealand with a vibrant team culture.
- Benefits: Enjoy discounts, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a team that values diversity, innovation, and making a positive impact on Kiwi lives.
- Qualifications: A friendly attitude, good communication skills, and a willingness to work as part of a team.
- Other info: Flexible work options and a commitment to inclusivity for all applicants.
Working with Woolworths Supermarkets New Zealand. With over 185 stores and 20,000 team members across Aotearoa, we have made it our mission to make Kiwi lives a little better every day. We are friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you will be working with a business that touches the lives of three million New Zealanders a week.
We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!
About the Role:
- Picking and packing orders accurately, efficiently and safely for our online customers.
- Communicating with other departments regarding any out of stocks, substitutions and other enquiries relating to online customer enquiries.
- Demonstrating a positive attitude towards Health and Safety for yourself and others around you.
About You:
- In this customer-focused role we are looking for our new team member that understands good customer service.
- Help us make customer first decisions aligned to our processes and systems.
- Work well within our team and communicate effectively.
- A willingness to work on your feet for the duration of your shift.
- Most important a friendly smile and welcoming attitude.
Our Benefits:
- Everyday Rewards team card, providing a range of benefits including discounts and bonus points for groceries and discounted online shopping delivery.
- Banking and insurance (health, life etc) discounts.
- Global and local career opportunities.
- Endless possibilities with Woolworths Group.
We are a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow. Here you will be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
Everyone belongs at Woolworths Group. We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.
We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.
Online Assistant employer: Woolworths Group
Contact Detail:
Woolworths Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Assistant
✨Tip Number 1
Familiarise yourself with Woolworths' values and culture. They emphasise teamwork, customer service, and a positive attitude, so be ready to demonstrate how you embody these traits in your interactions.
✨Tip Number 2
Showcase your communication skills during any interviews or discussions. Since the role involves liaising with different departments, being able to articulate your thoughts clearly and effectively will set you apart.
✨Tip Number 3
Prepare to discuss your experience with customer service. Think of specific examples where you've gone above and beyond for customers, as this aligns perfectly with Woolworths' customer-first approach.
✨Tip Number 4
Be ready to express your willingness to learn and adapt. Woolworths values innovation and new ideas, so showing enthusiasm for personal growth and contributing to team success will resonate well with them.
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Assistant position. Tailor your application to highlight how your skills and experiences align with what Woolworths Supermarkets New Zealand is looking for.
Highlight Customer Service Skills: Since this role is customer-focused, emphasise your experience in providing excellent customer service. Use specific examples that demonstrate your ability to communicate effectively and make customer-first decisions.
Show Your Team Spirit: Woolworths values teamwork and collaboration. In your application, mention instances where you have successfully worked as part of a team, showcasing your ability to communicate and support your colleagues.
Express Your Enthusiasm: Convey your passion for the role and the company in your cover letter. A friendly smile and welcoming attitude are essential, so let your personality shine through in your writing to show that you would be a great fit for their culture.
How to prepare for a job interview at Woolworths Group
✨Show Your Customer Service Skills
Since this role is customer-focused, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you went above and beyond to assist customers, as this will demonstrate your understanding of good customer service.
✨Emphasise Teamwork
Woolworths values collaboration and communication within teams. Be ready to share instances where you successfully worked as part of a team, showcasing your ability to communicate effectively and support your colleagues.
✨Demonstrate a Positive Attitude
A friendly smile and welcoming attitude are crucial for this position. During the interview, maintain a positive demeanour and express your enthusiasm for the role and the company culture, which thrives on mutual respect and care.
✨Prepare for Health and Safety Questions
Given the emphasis on health and safety in the job description, be prepared to discuss your understanding of health and safety practices. Share any relevant experiences or training that highlight your commitment to maintaining a safe working environment.
