Global E-Commerce Manager (Maternity Cover) in Oakham, Rutland

Contract Type: Fixed Term – Maternity Leave Cover (approx. 12 months)

Hours: Full Time – 37.5 hours per week

Location: Hybrid / Oakham (Rutland)

Woolroom is a young, vibrant, multinational, and growing business committed to providing eco-friendly, premium, high-quality wool bedding and sleep products that enhance the comfort and health of our customers delivering better sleep, naturally. As a leader in natural bedding, mattresses, and accessories, we pride ourselves on sustainability and innovation in the wool industry.

We are seeking an experienced Shopify Plus eCommerce Manager to join us on a fixed-term basis, covering a period of maternity leave for approximately 12 months. This is a genuine opportunity to step into an impactful, commercially critical role within a fast-growing brand from day one.

You will be responsible for overseeing and optimising our global online store operations and site development. The successful candidate will bring a strategic mindset, deep hands-on Shopify Markets experience, and a passion for delivering outstanding customer experiences, all aligned with Woolroom's brand identity and growth goals.

You will support and underpin the Global Growth & Marketing team by achieving and exceeding its Global eCommerce objectives, in our major markets of US, UK and Canada. You will be expected to visit our Charlotte, USA based office every quarter to work closely with our North American team.

This is a broad ranging position with significant impact, offering senior level exposure and genuine opportunities to make your mark during the contract period.

• Managing a small team, oversee the Shopify platform day-to-day, managing API integrations, apps, promo/discount engines, and any tools that keep the store running smoothly.
• Stay current with eCommerce trends and Shopify updates to continually evolve our approach.

Strategy & Project Management

• Drive the planning and delivery of digital marketing campaigns, site developments, and platform change-overs, keeping projects on track, stakeholders aligned, and executions on time.

Customer Experience & CRO

• Ensure the store delivers a seamless experience across all devices, leading UX, site design, checkout optimisation, and page speed.
• Use A/B testing, personalisation, and customer feedback to drive continuous improvement in conversion rates.
• Monitor KPIs, track performance trends, and use data to inform decisions.
• Collaborate with internal teams and external partners to keep eCommerce aligned with wider business goals.
• Ensure compliance and maintain appropriate security measures to protect customer data.

You will be supported by a small team who deliver day-to-day execution across campaigns and content. You'll provide direction and guidance to ensure their work aligns with broader eCommerce objectives, while keeping their workload focused and manageable.

Key Skills:

• Analytical and problem-solving mindset, with the ability to make data-driven decisions.
• Agile, adaptable, and comfortable navigating a dynamic global eCommerce landscape.
• Results-oriented, with a focus on achieving and exceeding commercial targets.
• Assured and assertive, with a strategic planning and execution focus.

Requirements:

• Minimum 5 years of experience in global eCommerce operations management (required).
• Strong analytical skills and experience with eCommerce analytics tools.
• Excellent project management skills in a fast-paced environment.

Benefits:

• Competitive salary and performance-based bonuses.
• Pension.
• Hybrid working – minimum 3 days (ideally full time) in our Rutland office.
• Generous employee discounts on Woolroom products.
• On-site parking.
• Cycle to work scheme.

This is a fixed-term position covering a period of maternity leave. The expected contract duration is approximately 12 months, with an anticipated start date of early to mid-August 2025.