Compliance Officer in England

We are seeking a motivated, highly organised, and proactive Compliance Officer to join the team at Woolpit Health Centre in an exciting new position. The successful candidate will lead and manage a wide range of compliance activities, ensuring the practice consistently meets its operational and regulatory responsibilities. This is an excellent opportunity to play a key role in maintaining our high standards and supporting the delivery of safe, effective, and compassionate care to our patients.

As Compliance Officer, you will work closely with the leadership team to develop, review, and maintain effective systems and processes that ensure ongoing compliance with statutory and regulatory requirements, including those set by the Care Quality Commission (CQC). The successful candidate must be able to work on their own initiative and have a high attention to detail along with strong IT skills and experience working in a fast‑paced environment. You must be organised and confident, have a friendly and approachable manner and can work under pressure.

Main duties of the job:

• To provide comprehensive support to ensure the Practice maintains high standards of safety, compliance, and governance.
• This includes assisting with the completion and review of risk assessments and safe systems of work, maintaining the risk register, coordinating clinical audits and managing a centralised document control system.
• Key responsibilities also include leading on statutory compliance areas such as water safety (Legionella) and electrical safety, implementing and monitoring Health & Safety procedures and coordinating inspections, servicing, and maintenance of equipment and premises.
• In addition, the role supports operational efficiency across the Practice by assisting with rota planning for clinical and non‑clinical teams, including doctors, trainees, nursing staff, Primary Care Network (PCN), and Enhanced Access teams.

About us:

Based in the Suffolk village of Woolpit, the Health Centre aims to provide the type of care that we would expect for ourselves and our own families. We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east. We pride ourselves on the high standards of our care. We are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK. Our 5 GP partners and 7 non‑partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose‑built premises.

Benefits of working for Woolpit Health Centre:

• Attractive rates of pay with annual pay review (not agenda for change)
• Regular one‑to‑ones to aid good communication
• Generous annual leave entitlement
• Voluntary overtime when available
• Plenty of training opportunities
• Membership of the NHS contributory pension scheme
• Option of NHS discount and Blue Light Card for retail/dining/holidays etc
• Free uniform
• The NHS Pension Scheme is a defined benefits scheme
• Life insurance
• Family benefits including an adult dependents pension and children's pension
• Ill health benefits
• 20% employer contribution

Job responsibilities:

• Assist in the completion and regular review of risk assessments and safe systems of work across the Practice.
• Maintain and update the Practice risk register, ensuring mitigation actions are clearly documented, monitored, and completed within agreed timescales.
• Coordinate clinical audits and ensure findings are documented, actioned, and reviewed appropriately.
• Maintain a centralised document control system to ensure policies, procedures, and compliance documentation are current and accessible.
• Support the Practice Infection Prevention and Control (IPC) Lead with administrative tasks, including audit coordination and policy updates.
• Support the Practice Manager and Administration Manager in striving to achieve and maintain the highest standards of compliance in line with Care Quality Commission (CQC) requirements.
• Lead on compliance relating to water safety (Legionella), asbestos management, electrical safety, and other statutory safety domains.
• Assist in the implementation and monitoring of Health & Safety procedures in line with Practice policy and current legislation.
• Conduct routine daily and weekly fire safety checks and maintain accurate records.
• Schedule and coordinate Health & Safety risk assessments, audits and inspections.
• Arrange servicing, inspection, and maintenance of clinical and non‑clinical equipment, ensuring records are maintained.
• Act as the primary point of contact for all maintenance matters, coordinating repairs and servicing, and supporting the effective day‑to‑day management of the Practice premises.
• Support the Operational Support Officer with creating and planning rotas for the clinical and non‑clinical teams including Doctors, Trainees, Nursing Teams, Primary Care Network (PCN) and Enhanced Access Teams.
• Add appointment schedules onto the clinical system as and when required.
• Continuously assess and evaluate systems, recommending changes and improvement to the Practice Manager and Administration Manager.
• Lead and co‑coordinate ad hoc projects as requested by the management team.
• Undertake specific assigned tasks, project support or development work.
• Attend Practice meetings as required.

Person Specification:

Experience:

• Essential: Experience of working in an administration role; Experience of establishing effective office administrative systems.
• Desirable: Experience of working in a health care setting.

Skills:

• Essential: Excellent communication skills (written and oral); Excellent IT skills; In‑depth knowledge of Office and Outlook; Effective time management (Planning & Organising); Ability to work as a team member and autonomously; Good interpersonal skills; Problem solving & analytical skills; Ability to follow policies and procedures.
• Desirable: EMIS user skills.

Personal Qualities:

• Essential: Polite and confident; Flexible and cooperative; Motivated; Forward thinker.

Qualifications:

• Essential: Educated to GCSE level or equivalent.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.