At a Glance
- Tasks: Lead a vibrant pub team, ensuring exceptional service and a buzzing atmosphere.
- Company: The Woolpack, a trendy pub on Bermondsey Street known for craft beer and community spirit.
- Benefits: Ongoing career development, supportive team environment, and a chance to thrive in hospitality.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic pub scene and make a real impact on guest experiences.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
Situated on trendy Bermondsey Street and only a short walk from London Bridge, our pub has a little something for everyone, whether it's casual drinks with friends in our large beer garden, something a bit cosier in the main bar area, or a setting to fill up your Instagram feed with our recently redecorated renaissance room. Not your average pub. Not your average Deputy role.
The Woolpack is one of Bermondsey Street’s busiest pubs. We’re liquor-led, serious about great drinks and known for our craft beer, buzzing atmosphere and brilliant garden—a rare find in Central London. From after-work drinks and first dates to birthdays, parties and major football and rugby tournaments, there’s always something happening here. We’re proud to be part of the local community. We know our regulars by name, but we’re also a destination people travel across London to visit. Every year we take the business to another level, and we’re looking for someone who wants to help us keep doing exactly that.
Who we’re looking for:
- Someone who’s loyal, kind, cool under pressure and an absolute grafter.
- You’ll lead by example, get stuck in when the pub is five deep and never ask the team to do something you wouldn’t do yourself.
- You’ll have their backs, earn their respect and help create a workplace people genuinely enjoy being part of.
This role is about more than running a great shift. You’ll help look after every side of the business—from health and safety, stock and standards to KPIs, costs and all controllables. You’ll understand the numbers, protect the business and make sure the details behind the scenes are just as strong as the guest experience out front. This isn’t an easy ride, and it’s definitely not a clipboard job. It’s for someone who loves the buzz of a seriously busy pub, takes real ownership and wants to be part of something successful.
What we look for in a Deputy Manager:
- We are looking for a motivated & experienced Deputy Manager to join and lead our team in our stylish, food-focused pub.
- As the successful Deputy Manager, you will have a genuine passion for exceptional customer service and a pro-active approach to team management.
- You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers.
- You will also be someone who is committed to their career in hospitality, and we can offer ongoing development to support you as you grow and succeed with us.
Deputy Manager in London employer: Woolpack
At the Woolpack, we pride ourselves on being an exceptional employer, offering a vibrant work culture where flexibility and fun are at the forefront. With generous discounts for dining, a supportive team environment, and opportunities for personal growth within the Mitchells & Butlers family, you'll find a rewarding career that values your contributions and well-being. Join us in creating memorable experiences for our guests while enjoying a range of employee benefits that make every day enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Woolpack. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Woolpack
Don't be shy about reaching out to Woolpack directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Woolpack and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Woolpack
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
