At a Glance
- Tasks: Welcome guests, provide spa knowledge, and promote treatments and products.
- Company: Woolley Grange Hotel, part of Luxury Family Hotels, recently refurbished and ready for new talent.
- Benefits: Competitive salary, extra holiday for your birthday, and discounts on food, beverages, and hotel stays.
- Other info: Flexible hours with opportunities for training and development in a supportive workplace.
- Why this job: Join a passionate team and create memorable experiences in a beautiful spa environment.
- Qualifications: Reception experience essential; charisma and a passion for guest service are key.
The predicted salary is between 26437 - 26437 £ per year.
Spa - Woolley Grange Hotel
Contract: Permanent
Salary: £26,437 plus generous service charge and great benefits
About Us: Woolley Grange, part of Luxury Family Hotels, has recently reopened its doors following a beautiful refurbishment. Join our team and help shape the next chapter of this much-loved Wiltshire retreat.
Role Overview: As Spa Receptionist, you will be the first point of contact for our Spa guests, providing a warm and welcoming atmosphere from the moment they arrive, able to answer guest queries and showcasing your knowledge of the spa, the facilities and our product range. This is a permanent role, at 40 hours per week over 5 days (including weekends), with an annual salary of £26,437 plus service charge and a brilliant benefit package. Flexibility is required to adapt to a variable rota that changes with the business demands, including a mix of early mornings, late evenings and weekends.
Responsibilities:
- Guest Interaction: You will ensure all guests are welcomed to the Spa in an LFH manner, discuss all options available to them and tailor offerings to their needs.
- Be knowledgeable about all treatments: You will understand (and ideally be trained) in all treatments whilst working within the brand guidelines, providing a relaxing and comfortable experience for all guests. You will use your knowledge to make sure guests are fully educated on the treatment they will receive and offer appropriate adaptations at the guests' request.
- Promoting our products: You will promote and sell our treatments and large range of products whilst ensuring your recommendations are suitable to the guest.
- Ensure cleanliness standards in the spa: You will support the spa team in cleaning the spa areas and supporting in turning around treatment rooms for the therapists ready for treatments.
- Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests – especially the littlest ones!
To Succeed In This Role We Are Looking For:
- Previous experience working within either a destination Spa or within a hotel Spa is advantageous - reception experience essential.
- Charisma, an engaging personality, and a genuine passion for providing outstanding guest service.
- Passion for Spa and Wellness, you will love to bring your knowledge and experience to the guests.
- High level of attention to detail, you will be knowledgeable about health and safety procedures and take care to ensure you are providing a safe environment for guests.
- Excellent communication and interpersonal skills with a positive attitude and a willingness to go the extra mile for our lovely guests.
Why work with us?
- Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
- An extra day’s holiday for your birthday.
- EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
- Cycle to work scheme.
- Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
- Life Assurance Benefit for peace of mind for your loved ones.
- Enhanced Maternity and Paternity packages.
- Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year.
- The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers.
- 50% off Food and Beverage and the Spa across Luxury Family Hotels.
- Incredible discounted hotel stays for you, friends and family.
Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!
Who are LFH? Woolley Grange is entering an exciting new chapter. Nestled in the heart of beautiful Wiltshire, this much-loved Jacobean manor has recently undergone an extensive and thoughtful refurbishment. Every detail has been designed to honour its rich heritage while introducing a refreshed sense of warmth and charm. As part of the Luxury Family Hotels collection, Woolley Grange continues to create truly memorable experiences for every member of the family. We’re now looking for passionate and dedicated individuals to join us at this inspiring moment and play a key role in shaping the next chapter of one of Wiltshire’s most distinctive family hotels.
Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.
SPA RECEPTIONIST employer: Woolley Grange
Woolley Grange in Fowey is an exceptional employer that values its team members and fosters a supportive work culture. With a focus on employee growth and development, we offer opportunities for advancement within the hospitality sector while ensuring a rewarding work-life balance. Join us to be part of a dedicated team that prioritises outstanding guest experiences in a beautiful coastal location.
StudySmarter Expert Advice🤫
We think this is how you could land SPA RECEPTIONIST
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Woolley Grange. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Woolley Grange
Don't be shy about reaching out to Woolley Grange directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace SPA RECEPTIONIST
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Woolley Grange and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Woolley Grange
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
