RESTAURANT SUPERVISOR in Fowey

Fowey Hall Hotel, part of the Luxury Family Hotels group, is a luxury family-focused hotel nestled in the breathtaking coastal town of Fowey, Cornwall. Set amidst stunning natural landscapes and offering unparalleled views of the sea, our hotel is renowned for its exceptional service and warm hospitality. Our commitment to excellence extends to every aspect of our operation, including our food and beverage services.

We are currently seeking a dedicated and experienced Restaurant Supervisor to join our dynamic team.

Position Overview

As Restaurant Supervisor, you will play a key role in ensuring the smooth and efficient operation of our restaurant and making the service for our lovely guests, big and small, perfect! You will run shifts and deputise for the Restaurant Manager in their absence, ensuring the food and beverage operation consistently exceeds our guest expectations by giving an outstanding, informal and personable family-focused service.

This is a permanent role, at 32 hours per week (including weekends), with an hourly rate of £12.80 plus generous service charge and a brilliant benefit package.

What You’ll Do

• Supervise and coordinate the activities of restaurant staff to ensure exceptional service delivery.
• Train, mentor, and motivate team members to uphold service standards and exceed guest expectations.
• Assist with the recruitment and onboarding of new staff as needed.
• Manage reservations and guest enquiries in a professional and courteous manner.
• Ensure compliance with health and safety regulations and uphold cleanliness standards in the restaurant.
• Handle guest feedback and resolve any issues or complaints promptly and effectively.
• Collaborate with the kitchen team to ensure timely and accurate preparation of food orders.

What We Need

• Previous experience in a supervisory role within a restaurant or hospitality environment.
• Excellent communication and interpersonal skills.
• Strong leadership abilities with a proactive and hands-on approach.
• Ability to multitask and thrive in a fast-paced family environment.
• Attention to detail and commitment to delivering exceptional guest service.
• Flexibility to work evenings, weekends, and holidays as required.
• Knowledge of food safety and hygiene regulations.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value.
• An extra day’s holiday for your birthday.
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme.
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages.
• Paid day off for any volunteering or fundraising you would like to get involved in once a year.
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers.
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family.

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.