At a Glance
- Tasks: Support the Head Housekeeper in managing daily operations and ensuring top-notch service.
- Company: Fowey Hall Hotel, a luxury destination in beautiful Cornwall.
- Benefits: Generous salary, extra holiday for your birthday, and amazing discounts on food and stays.
- Other info: Enjoy training opportunities and a supportive, inclusive workplace culture.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience in luxury housekeeping and strong leadership skills required.
The predicted salary is between 27259 - 27259 £ per year.
Contract: Permanent | Salary: £27,259 per annum plus service charge and benefits | Location: Fowey Hall Hotel, Fowey, Cornwall.
Position Overview
As Deputy Head Housekeeper, you will play a pivotal role in supporting the Head Housekeeper to oversee the daily operations of the housekeeping department, ensuring the highest standards of service and contributing to the overall success of Fowey Hall Hotel. This is a permanent role, 35 hours per week over 5 days (including weekends), with an annual salary of £27,259 plus generous service charge and a brilliant benefits package.
Key Responsibilities
- Assist the Head Housekeeper in managing and supervising the housekeeping team, ensuring adherence to the hotel's standards and procedures.
- Oversee cleaning and maintenance of guest rooms, public areas, and back‑of‑house spaces to ensure they are immaculately presented.
- Train and mentor housekeeping staff, providing guidance on best practices, health and safety, and customer service.
- Conduct regular inspections to ensure quality control and compliance with health and safety regulations.
- Collaborate with the Head Housekeeper to develop and implement innovative initiatives to enhance the guest experience and streamline operations.
Requirements
- Previous experience in a supervisory role within a housekeeping department in a luxury 4 or 5‑star hotel.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Knowledge of housekeeping and maintenance procedures, health and safety regulations.
- Experience managing rotas and payroll, and ordering and managing stock.
- Exceptional attention to detail and organisational skills, working to tight timeframes and enjoying a physical role.
Benefits
- Training and development through the Institute of Hospitality and partnerships with hospitality‑specific apprenticeship providers.
- Extra day’s holiday for your birthday.
- EarlyPay – access part of your monthly salary early.
- Cycle to work scheme.
- Help@Hand – online health and wellbeing service with same‑day remote GP appointments and mental health support.
- Life assurance benefit.
- Enhanced maternity and paternity packages.
- Paid day off for volunteering or fundraising once a year.
- Employee discount platform for high‑street and online retailers.
- 50 % off food, beverage and spa across Luxury Family Hotels.
- Incredible discounted hotel stays for you, friends and family.
We are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in an inclusive culture that values people from all backgrounds, races and religions, and we celebrate our differences.
DEPUTY HEAD HOUSEKEEPER in Fowey employer: Woolley Grange
Woolley Grange in Fowey is an exceptional employer that values its team members and fosters a supportive work culture. With a focus on employee growth and development, we offer opportunities for advancement within the hospitality sector while ensuring a rewarding work-life balance. Join us to be part of a dedicated team that prioritises outstanding guest experiences in a beautiful coastal location.
StudySmarter Expert Advice🤫
We think this is how you could land DEPUTY HEAD HOUSEKEEPER in Fowey
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Woolley Grange. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Woolley Grange
Don't be shy about reaching out to Woolley Grange directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace DEPUTY HEAD HOUSEKEEPER in Fowey
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Woolley Grange and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Woolley Grange
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
