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- Tasks: Assist in managing the housekeeping team and ensure impeccable cleanliness standards.
- Company: The Ickworth Hotel, a luxury retreat in stunning National Trust parkland.
- Benefits: Competitive salary, generous service charge, and fantastic employee perks.
- Why this job: Join a passionate team and make a real impact on guest experiences.
- Qualifications: Supervisory experience in housekeeping, strong leadership, and customer-focused mindset.
- Other info: Enjoy excellent training opportunities and career growth in a fun, inclusive environment.
The predicted salary is between 23000 - 31000 £ per year.
Deputy Head Housekeeper - The Ickworth
Contract: Permanent
Salary: £27,563 Per Annum plus generous service charge and great benefits
Nestled within 1,800 acres of stunning National Trust parkland, the beautiful Ickworth Hotel is now seeking a motivated and dedicated Deputy Head Housekeeper to join our brilliant team. If you are passionate about ensuring guest comfort and maintaining impeccable standards of cleanliness then this is an exciting opportunity to contribute to the success of a luxury hotel known for its exceptional service and welcoming culture.
Key Responsibilities
- Assist the Head Housekeeper in managing and supervising the housekeeping team, ensuring they adhere to the hotel's standards and procedures.
- Oversee the cleaning and maintenance of guest rooms, public areas, and back-of-house spaces to ensure they are immaculately presented.
- Train and mentor housekeeping staff, providing guidance on best practices, health and safety and customer service.
- Coordinate with other departments, such as front of house and maintenance, to fulfil guest requests and address any issues promptly.
- Conduct regular inspections to ensure quality control and compliance with health and safety regulations.
- Assist in ordering supplies and maintaining stock levels.
- Handle guest enquiries and complaints professionally and efficiently, striving to exceed guest expectations.
- Collaborate with the Head Housekeeper to develop and implement innovative initiatives to enhance the guest experience and streamline operations.
What we are looking for
- Previous experience in a supervisory role within a housekeeping department, preferably in a luxury 4 or 5 star hotel.
- Strong leadership and communication skills, with the ability to motivate and inspire a team.
- Knowledge of housekeeping and maintenance procedures, health and safety regulations.
- Knowledge of managing rotas and payroll and some experience in ordering and managing stock.
- Customer-focused mindset with a commitment to delivering outstanding service.
- Exceptional attention to detail and organisational skills, working to tight timeframes, enjoying a physical job role.
- Ability to engage and interact with all guests, big and small!
- Ability to work under pressure and handle challenging situations with professionalism.
- Flexibility to work various shifts, including weekends and holidays, as needed.
- A positive attitude and a passion for hospitality.
Benefits
- Training and development is central to life at LFH; we are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
- An extra day’s holiday for your birthday.
- EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
- Cycle to work scheme.
- Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
- Life Assurance Benefit for peace of mind for your loved ones.
- Enhanced Maternity and Paternity packages.
- A paid day off for volunteering or fundraising once a year.
- The LFH Benefit Hub – Employee discount platform for you to use at retailers.
- 50% off Food and Beverage and the Spa across Luxury Family Hotels.
- Incredible discounted hotel stays for you, friends and family.
Please check the hotel location as some hotels are hidden away and you may need to use your own transport to locate us.
About LFH and The Ickworth Hotel
The Ickworth Hotel, nestled in the picturesque surroundings of Bury St Edmunds, is a beautiful retreat offering an unparalleled family experience for our guests. Set within 1,800 acres of National Trust parkland, it combines heritage and modern elegance to provide an idyllic escape for families.
We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!
Equal opportunities employer statement preserved in content.
DEPUTY HEAD HOUSEKEEPER employer: Woolley Grange
Contact Detail:
Woolley Grange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DEPUTY HEAD HOUSEKEEPER
✨Tip Number 1
Get to know the hotel! Before your interview, take some time to research The Ickworth and its unique offerings. This will not only help you understand their culture but also show your genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housekeeping and leadership. Think about your past experiences and how they align with the responsibilities of a Deputy Head Housekeeper.
✨Tip Number 3
Show off your people skills! As a Deputy Head Housekeeper, you'll be leading a team. Be ready to share examples of how you've motivated and trained staff in the past, and how you handle guest interactions.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves and shows your enthusiasm for joining our team.
We think you need these skills to ace DEPUTY HEAD HOUSEKEEPER
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about guest comfort and maintaining high standards. Share any relevant experiences that highlight your passion for the industry.
Tailor Your CV: Make sure your CV is tailored to the Deputy Head Housekeeper role. Highlight your supervisory experience in housekeeping, especially in luxury settings. We love seeing specific examples of how you've led teams and improved service standards.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Ickworth and what we stand for.
How to prepare for a job interview at Woolley Grange
✨Know Your Stuff
Before the interview, brush up on your knowledge of housekeeping standards and procedures. Familiarise yourself with the specific expectations of a luxury hotel like The Ickworth, so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Deputy Head Housekeeper, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to motivate and inspire others while maintaining high standards.
✨Be Guest-Focused
The Ickworth values exceptional service, so be ready to share instances where you've gone above and beyond for guests. Think about how you handled complaints or exceeded expectations, as this will show your commitment to guest satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the hotel. Inquire about their training programmes or how they implement innovative initiatives to enhance guest experiences, which will demonstrate your enthusiasm for contributing to their success.
