At a Glance
- Tasks: Ensure guest safety and satisfaction during night hours at our beautiful hotel.
- Company: Join Woolley Grange, a luxurious retreat in stunning Wiltshire.
- Benefits: Enjoy competitive pay, extra holiday for your birthday, and amazing discounts.
- Other info: Flexible shifts with opportunities for training and career growth.
- Why this job: Be part of a passionate team shaping memorable experiences for guests.
- Qualifications: Hospitality experience preferred; must be engaging and problem-solving.
Contract: Permanent | Salary: £13.28 per hour plus generous service charge and great benefits
About Us: Woolley Grange, part of Luxury Family Hotels, has just reopened its doors following a beautiful refurbishment. Join our team as a Night Porter and help shape the next chapter of this much-loved Wiltshire retreat.
Role overview:
As a Night Porter, you will play a crucial role in ensuring the smooth operation of the hotel during the night hours. This position requires a responsible and proactive individual who is committed to maintaining the highest standards of service and security for our guests.
This is a permanent position at 30 hours per week, with an hourly rate of £13.28 per hour, plus generous service charge.
Key Responsibilities:
- Oversee the running of the hotel from sundown to sunrise: ensuring the safety, security, and well‑being of all our lovely guests.
- Guest assistance: Provide assistance to guests during the night, including check-ins, handling guest enquiries, and ensuring their comfort and satisfaction.
- Maintain brand standards of our reception and public areas: keep areas tidy and presentable.
- Work as part of a motivated team: this is a hands‑on role managing the guest experience, giving concierge service.
- Understand health and safety and keep calm in challenging circumstances.
Qualifications:
- Previous experience in a similar role or hospitality background is preferred.
- An engaging personality, with a passion for hospitality who can provide great service to our guests.
- The ability to interact and engage with all guests including children.
- Problem solver – able to answer guest questions and look for solutions, with the ability to handle emergency situations calmly and efficiently.
- Basic computer skills and accurate numeracy, along with honesty and good judgment.
- Availability to work night shifts and weekends.
Benefits:
- Training and development is central to life at LFH; we are certified by the Institute of Hospitality and support our teams’ development through partnerships with award‑winning hospitality‑specific apprenticeship providers.
- Extra day’s holiday for your birthday.
- EarlyPay – access some of your monthly salary a little early when needed.
- Cycle to work scheme.
- Help@Hand – online health and wellbeing service; same‑day remote GP appointments, mental health support and physiotherapy on us.
- Life Assurance Benefit for peace of mind for your loved ones.
- Enhanced maternity and paternity packages.
- Paid day off for any volunteering or fundraising you would like to get involved in once a year.
- LFH Benefit Hub – employee discount platform for high‑street and online retailers.
- 50% off food and beverage and the spa across Luxury Family Hotels.
- Incredible discounted hotel stays for you, friends and family.
Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!
About LFH
Woolley Grange is entering an exciting new chapter. Nestled in the heart of beautiful Wiltshire, this much‑loved Jacobean manor has recently undergone an extensive and thoughtful refurbishment. Every detail has been designed to honour its rich heritage while introducing a refreshed sense of warmth and charm.
As part of the Luxury Family Hotels collection, Woolley Grange continues to create truly memorable experiences for every member of the family. We’re now looking for passionate and dedicated individuals to join us at this inspiring moment and play a key role in shaping the next chapter of one of Wiltshire’s most distinctive family hotels.
We are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected; we celebrate our differences.
Night Porter in Bradford-on-Avon employer: Woolley Grange Hotel
At Luxury Family Hotels, we offer a vibrant and inclusive work culture that prioritises employee growth and development. As a Guest Experience Host at Woolley Grange, you'll enjoy the unique opportunity to engage with guests in a beautifully refurbished setting while working alongside a supportive team that values flexibility and collaboration. With competitive pay and a commitment to diversity, we ensure that every team member feels valued and empowered to contribute to unforgettable family experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Bradford-on-Avon
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Woolley Grange Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Woolley Grange Hotel
Don't be shy about reaching out to Woolley Grange Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter in Bradford-on-Avon
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Woolley Grange Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Woolley Grange Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
