At a Glance
- Tasks: Handle calls and provide admin support in a friendly, professional environment.
- Company: Join Woolley & Co, a supportive national law firm.
- Benefits: Flexible part-time hours, gain valuable experience, and work in a dynamic team.
- Other info: Perfect for students seeking part-time work with career growth potential.
- Why this job: Make a difference by being the first point of contact for clients.
- Qualifications: Proficient in Microsoft Office and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
This is a part-time role, based at Woolley & Co, Solicitors’ head office at Silverstone House, Kineton Road, Gaydon, Warwick, CV35 0EP.
Location: Woolley & Co, Solicitors, Silverstone House, Kineton Road, Gaydon, CV35 0EP
JOB TYPE: Part-time, head office based (16 hours/four mornings per week)
The purpose of this role is to provide front line call handling services and admin support for national law firm Woolley & Co, Solicitors as part of a small, supportive head office team.
Key Responsibilities
- Handle incoming calls from clients, solicitors, barristers, suppliers etc.
- Filtering calls and handing over the call to other relevant members of staff
- Taking comprehensive messages
- Processing new enquiries via a case management system and distributing enquiries to lawyers
- Process and distribute new client enquiries received via web forms and emails
- Use excellent communications skills to provide a professional first impression of the business
- Provide administrative support to the Office Manager, lawyers and other members of the Head Office team
- Follow administrative procedures as explained by the Office Manager
- Scanning, photocopying and filing confidential documents
What We’re Looking For
Qualifications and experience:
- Good working knowledge of Microsoft Office applications, including Word, Excel, and Outlook (essential)
- Strong IT skills with the ability to use digital systems accurately and efficiently (essential)
- Good working knowledge of virtual telephony/ switchboard systems and case management systems (desirable)
- Good verbal and written communication skills
- Excellent attention to detail and good time management skills
Part-Time Front Line Call Handler and Admin Assistant employer: Woolley & Co Limited
Woolley & Co, Solicitors is an excellent employer that values its employees by fostering a supportive and collaborative work culture at our head office in Gaydon. With part-time roles offering flexibility, we provide opportunities for professional growth and development while ensuring a healthy work-life balance. Join us to be part of a dedicated team where your contributions are recognised and appreciated.
