At a Glance
- Tasks: Ensure a safe and welcoming environment for guests while managing access and security.
- Company: Join Scotsman Group, a top hospitality operator in Scotland with diverse venues.
- Benefits: Keep 100% of tips, enjoy discounts, and access financial wellbeing support.
- Other info: Flexible shifts with progression opportunities and staff meals on duty.
- Why this job: Be the first point of contact and create memorable experiences for customers.
- Qualifications: SIA Door Supervisor Badge and great communication skills required.
The predicted salary is between 12 - 15 £ per hour.
About Scotsman Group: Scotsman Group is one of Scotland's leading hospitality and leisure operators, offering a diverse range of venues including bars, restaurants, nightclubs, and hotels. We pride ourselves on delivering exceptional service and creating memorable experiences for our customers.
The Role: We are currently seeking professional, reliable, and customer-focused Door Supervisors to join our dynamic team of Security Staff in our venues. As a Door Supervisor, you will play a key role in maintaining a safe, welcoming, and enjoyable environment for all guests at our venues. You will be the first point of contact for customers, ensuring they are greeted with a friendly and approachable manner, while also managing access and handling any security-related issues.
Role Responsibilities: As part of the security team, your role will include:
- Monitoring and managing crowds and queues
- Dealing with conflict; restraining and escorting customers off of the premises if required
- Ensuring the safety of customers and staff at all times
The Person: The ideal candidate will have:
- A valid SIA Door Supervisor Badge is mandatory for this role
- 2 years experience within a similar role would be preferred.
- Great communication and customer service skills with the ability to diffuse high tension situations.
- Availability to work shifts, including late nights and weekends at key times during the year.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Progression opportunities through our Scotsman Steps programme.
- Head Office Development Days.
- Refer a Friend Scheme.
How to Apply: If you are a dedicated and confident individual looking to join a leading hospitality group, apply now and one of our friendly team will be in touch.
Door Supervisor in Glasgow employer: Woody's
Scotsman Group is an exceptional employer in the hospitality industry, offering a vibrant work culture that values dedication and teamwork. With flexible working opportunities, comprehensive training programmes, and unique benefits like TRONC electronic tips and discounts across our venues, we ensure our employees feel valued and supported in their career growth. Join us in creating welcoming spaces for our guests while enjoying a rewarding and fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Door Supervisor in Glasgow
✨Tip Number 1
Get to know the venue! Before your interview, visit the Scotsman Group locations if you can. Familiarising yourself with the atmosphere and clientele will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Show off your people skills! As a Door Supervisor, you'll be the first point of contact for guests. During interviews, share examples of how you've handled tricky situations or diffused tension in the past. We love to see that customer-focused attitude!
✨Tip Number 3
Be flexible with your availability! Since the role requires working shifts, including late nights and weekends, make sure to highlight your willingness to adapt your schedule. This shows you're committed and ready to jump in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all the perks we offer, like Wagestream and discounts at our venues. Don’t miss out!
We think you need these skills to ace Door Supervisor in Glasgow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable side, just like you would when greeting customers at our venues.
Highlight Relevant Experience:Make sure to emphasise any previous experience you have as a Door Supervisor or in similar roles. We’re looking for candidates who can handle high-pressure situations, so share specific examples of how you've managed crowds or diffused conflicts.
Tailor Your Application:Take a moment to tailor your application to the role. Mention why you’re interested in working with Scotsman Group specifically and how your skills align with our values of exceptional service and creating memorable experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Woody's
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Door Supervisor. Familiarise yourself with crowd management techniques and conflict resolution strategies. This will show that you're serious about the role and ready to handle the challenges that come with it.
✨Show Off Your People Skills
As a Door Supervisor, you'll be the first point of contact for customers. Practice your communication skills and think of examples where you've successfully diffused tense situations. Being able to demonstrate your customer service skills will set you apart from other candidates.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the standards you would uphold as a Door Supervisor in their venues.
✨Ask Insightful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they handle specific security challenges. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
