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- Tasks: Support individuals in crisis and provide essential care over the phone.
- Company: Join the NHS 111 team at South Central Ambulance Service.
- Benefits: Competitive salary, generous holiday, NHS pension, and employee discounts.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Good education and experience in customer service required.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 24937 - 26598 £ per year.
Looking for more than just another job? Join a fast‑paced, dynamic, and ever‑evolving service where every day brings a new challenge and a chance to make a real difference.
At NHS 111 you will handle a wide variety of calls — no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures of supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.
Important Information
- This is an office‑based position at our Otterbourne location – remote or home working is not available.
- This role is not eligible for visa sponsorship.
- Fixed part‑time rotas are available based on current service needs.
- We are currently welcoming new team members for our upcoming training course in March and April 2026.
Job Responsibilities
- Support someone experiencing a mental health crisis.
- Reassure a parent whose child has had a minor head injury.
- Assist someone with a sore throat or toothache.
- Respond calmly and effectively to someone having a stroke or heart attack.
- Use NHS Pathways to assess patient needs and provide best possible care.
- Maintain accurate call records and handle administrative tasks.
Qualifications and Training
Essential
- Good all‑round education (e.g. 2 GCSEs at grade 4 or above including English) or equivalent experience.
- For safeguarding reasons the role is only open to people aged over 18 years.
- Experience in a customer/patient services environment.
- Experience using a computerised system.
- Experience using a telephone as a regular means of communication.
Desirable
- NHS Pathways Trained.
- NVQ 2/3 Customer Services or equivalent.
- Experience in a call‑centre environment.
- Geographical knowledge of the operational area.
- Experience working rotating shifts.
- Previous experience in the voluntary or health sector.
- Previous experience of patient care.
- Knowledge of first aid and/or anatomy.
Recruitment Process
- Online application form.
- Online assessment session (listening, understanding, critical thinking, problem‑solving).
- Face‑to‑face interview.
Salary and Benefits
Salary: £24,937 to £26,598 a year pro rata, per annum. Pay scheme: Agenda for change. Contract: Permanent. Working Pattern: Full‑time, part‑time. Location: Southern House, Sparrowgrove, Otterbourne, SO21 2RU. We offer a competitive hourly rate of £12.75 per hour plus unsocial allowances.
Additional benefits include:
- 27 days holiday plus bank holidays (up to 33 days pro‑rata for part‑time).
- Enrolment into the NHS pension scheme.
- Access to many discounts (supermarkets, car lease, holidays, restaurants).
- Free car parking.
- Employee assistance programme.
Other Information
We reserve the right to close this campaign earlier than the advertised closing date. Staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at‑risk status.
Disability support: If you have any queries relating to disability and the role or recruitment process, please get in touch.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required.
NHS 111 Health Advisor Nights - Otterbourne in Winchester employer: Woodworker's Journal Magazine
Contact Detail:
Woodworker's Journal Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor Nights - Otterbourne in Winchester
✨Tip Number 1
Get to know the NHS 111 service inside out! Familiarise yourself with the types of calls you might handle and the emotional resilience needed. This will help you feel more confident during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with people in distressing situations, being calm and reassuring is key. Try role-playing scenarios with friends or family to get comfortable with responding to various situations.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former NHS 111 staff on LinkedIn or other platforms. They can provide insider tips and maybe even refer you, which could give you an edge in the recruitment process.
✨Tip Number 4
Apply through our website for the best chance of landing the job! Make sure to tailor your application to highlight relevant experience and skills. Remember, we’re looking for passionate individuals ready to take on the challenges of this role!
We think you need these skills to ace NHS 111 Health Advisor Nights - Otterbourne in Winchester
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role. Authenticity goes a long way!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Refer to the job description and show us how you meet the requirements. This helps us see why you’re a great fit for the NHS 111 Health Advisor role.
Show Your Passion: We’re looking for candidates who are genuinely interested in making a difference. In your application, express your motivation for wanting to join our team and how you can contribute to supporting people in distressing situations.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we receive all your details and can process your application smoothly!
How to prepare for a job interview at Woodworker's Journal Magazine
✨Know the Role Inside Out
Before your interview, make sure you understand what being an NHS 111 Health Advisor entails. Familiarise yourself with the types of calls you might handle and the emotional resilience required. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Practice Active Listening
In this role, you'll need to respond effectively to people in distress. During your interview, demonstrate your active listening skills by engaging with the interviewer. Show that you can empathise and understand their concerns, just as you would with a caller.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle various situations, like supporting someone in a mental health crisis or dealing with a medical emergency. Practising these scenarios will help you articulate your thought process during the interview.
✨Show Your Team Spirit
This role is all about teamwork and collaboration. Be ready to discuss your previous experiences in customer service or call centres, highlighting how you worked with others to achieve common goals. Emphasising your ability to work well in a team will resonate with the interviewers.