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- Tasks: Be the calm voice in emergencies, guiding callers to safety and support.
- Company: Join South Central Ambulance Service, a trusted NHS foundation.
- Benefits: Enjoy 27+ days holiday, NHS discounts, and full training.
- Why this job: Make a real difference in people's lives during their toughest moments.
- Qualifications: Good education and customer service experience required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 24937 - 26598 £ per year.
Imagine a large tree has fallen on your child and they’re trapped, screaming and helpless unable to move, or your friend collapses in front of you and they’re no longer breathing, a train crash with multiple casualties or someone on the edge of a bridge threatening to take their own life. What do you do? What’s your instinct? Most of us will pick up the phone and dial 999 straight away. Do you have the ability to be logical when those around you are lost in the middle of a crisis? Can you be the calm, soothing, and level-headed influence when we help new parents welcome their children to the world?
Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Otterbourne, Hampshire.
Main duties of the job:
As an ambulance Emergency Call Taker here at SCAS based in Otterbourne, near Winchester, Hampshire, you could be the last voice that someone hears, as well as the first. We focus on caring for others during the best and worst moments of their life. In 2022, Emergency Call Takers at SCAS helped deliver 48 babies and successfully resuscitated 161 patients at the scene of an emergency. To be a part of our team and work in a privileged and trusted role with members of the public, you’ll need a good listening ear, attention to detail and accuracy, with the ability to use your voice to control a situation. Your words will lead your caller to a state of calm from afar, whilst you arrange the appropriate help for them. You do not need to have a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate.
Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!
About Us:
- Full training and a range of courses which you can book locally.
- Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time).
- Automatic enrolment into the NHS Pension Scheme.
- Access to continual professional development within SCAS and the wider NHS.
- Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
- NHS Discounts in over 200+ stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
- Ability to join our staff networking groups (as a member, ally or just for interest).
Corporate Induction:
It’s really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability). All new starters need to attend our Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed. Please note - depending on your role additional training may be required following on from your corporate induction.
If you are interested in a rewarding, yet demanding role where each day you make an impact to our patients care, then submit your application now!
Person Specification:
Essential Qualifications & Training:Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience.
Essential Knowledge & Experience:- Experience of working in a customer focused environment
- Experience of using a computerised system
- Geographical knowledge of the Operational area
- Experience of working in a call centre
- Experience of working rotating shifts
- Previous NHS experience
- Previous experience of patient care
- Attention to detail and accurate data entry skills.
- Ability to use communication and computerised systems.
Map reading.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name: South Central Ambulance Service NHS Foundation Trust
Address: Southern House, Sparrowgrove, Otterbourne, Winchester, SO21 2RU
Employer's website: https://scasjobs.co.uk/
Emergency Call Taker Hampshire in Winchester employer: Woodworker's Journal Magazine
Contact Detail:
Woodworker's Journal Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Taker Hampshire in Winchester
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what an Emergency Call Taker does and the skills needed. This way, when you get that interview, you can show off your knowledge and passion for helping others.
✨Tip Number 2
Practice your communication skills! Since you'll be the calm voice in a crisis, it’s crucial to convey empathy and clarity. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former Emergency Call Takers on LinkedIn or local community groups. They can provide insider tips and maybe even refer you directly to the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest updates and opportunities there, so don’t miss out!
We think you need these skills to ace Emergency Call Taker Hampshire in Winchester
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your ability to stay calm under pressure.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the role. Mention any relevant customer service experience or situations where you've had to think on your feet – it’ll make you stand out!
Attention to Detail: Double-check your application for any typos or errors. We value accuracy and attention to detail, especially in a role where clear communication is key. A polished application shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Woodworker's Journal Magazine
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Emergency Call Taker. Familiarise yourself with the types of emergencies you might handle and think about how you would respond in those situations. This will help you demonstrate your ability to stay calm and collected under pressure.
✨Showcase Your Communication Skills
As an Emergency Call Taker, your voice is your most powerful tool. Practice speaking clearly and calmly, even when discussing stressful scenarios. You might want to prepare examples of how you've effectively communicated in past roles, especially in high-pressure environments.
✨Demonstrate Empathy and Compassion
This role requires a balance of assertiveness and compassion. Be ready to share experiences where you've had to show empathy, whether in customer service or personal situations. Highlighting your ability to connect with people during their toughest moments will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and emotional resilience. Think through potential emergency situations and how you would handle them. Practising these responses can help you feel more confident and articulate during the interview.
