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- Tasks: Respond to emergency calls and provide calm support to those in crisis.
- Company: Regional healthcare service dedicated to saving lives.
- Benefits: Comprehensive holiday entitlement, NHS pension scheme, and professional development opportunities.
- Why this job: Make a real difference by helping people in their most critical moments.
- Qualifications: Good education, customer service experience, and strong communication skills.
- Other info: Full training provided in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A regional healthcare service is seeking an Emergency Call Taker to work in their Emergency Operations Centre in Otterbourne, Winchester. This vital role involves responding to emergency calls and providing calm, supportive assistance to callers in crisis.
Candidates should have a good standard of education, customer service experience, and strong communication skills. Full training is provided, and benefits include comprehensive holiday entitlement, NHS pension scheme, and opportunities for professional development.
Emergency Call Taker: Calming Voice Saving Lives in Winchester employer: Woodworker's Journal Magazine
Contact Detail:
Woodworker's Journal Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Taker: Calming Voice Saving Lives in Winchester
✨Tip Number 1
Practice your calming voice! Before the interview, try role-playing emergency scenarios with a friend. This will help you feel more confident and ready to showcase your communication skills.
✨Tip Number 2
Research the healthcare service! Knowing their values and mission can help you tailor your responses during the interview. Plus, it shows you’re genuinely interested in the role.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle different emergency situations. We want to see how you think on your feet and provide support under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Emergency Call Taker: Calming Voice Saving Lives in Winchester
Some tips for your application 🫡
Show Your Calm Side: In your application, highlight any experience where you've had to stay calm under pressure. This role is all about providing support in crisis situations, so we want to see how you handle tough calls.
Customer Service Experience Matters: Make sure to showcase your customer service skills. Whether it's in a previous job or a volunteer role, we love to see how you've helped others and communicated effectively.
Tailor Your Application: Don’t just send a generic application! We want to see that you’ve taken the time to understand the role and the healthcare service. Mention specific aspects of the job description that resonate with you.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this vital role in our Emergency Operations Centre.
How to prepare for a job interview at Woodworker's Journal Magazine
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Emergency Call Taker involves. Familiarise yourself with the responsibilities and the skills required, especially around communication and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Calming Techniques
Since this role requires a calming presence, practice how you would respond to someone in distress. Think about how you can convey empathy and support through your voice. You might even want to role-play with a friend to get comfortable with handling tough situations.
✨Showcase Your Customer Service Skills
Be ready to share examples from your past experiences where you've provided excellent customer service. Highlight specific situations where you helped someone in need or resolved a conflict. This will demonstrate your ability to handle calls effectively and compassionately.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.
