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For Companies At a Glance
- Tasks: Help assess patient needs and provide care in a fast-paced environment.
- Company: Join South Central Ambulance Service, making a real difference in healthcare.
- Benefits: Earn ÂŁ11.70 per hour, enjoy 27 days holiday, and access NHS pension and discounts.
- Why this job: Be part of a supportive team, gain valuable skills, and make an impact every day.
- Qualifications: 2 GCSEs at grade 4 or above, or equivalent experience; customer service background preferred.
- Other info: Open to applicants aged 18+, with training starting in October and November.
Job Summary
Looking for more than just another job? Join a fast‑paced, dynamic, and ever‑evolving service where every day brings a new challenge and a chance to make a real difference.
Responsibilities
- Support callers experiencing a mental health crisis.
- Reassure a parent whose child has had a minor head injury.
- Assist someone with a sore throat or toothache.
- Respond calmly and effectively to someone having a stroke or heart attack.
- Handle a wide variety of calls with emotional resilience and manage the pressures of supporting people in often stressful or distressing situations.
Important Information
- Position is office‑based at the Otterbourne location; remote or home working is not available.
- Not eligible for visa sponsorship.
- Fixed part‑time rotas are available.
- Upcoming training course in March 2026.
Training and Development
Full 6‑week training program including NHS Pathways (the clinical assessment tool we use); you will gain the necessary skills to assess patients’ needs and provide the best possible care.
Compensation & Benefits
- Contract: Permanent part‑time
- Pay scheme: ÂŁ24,937 to ÂŁ26,598 a year pro rata, per annum
- Band 3
- Hourly rate: £12.75 per hour (plus 35% for midnight‑to‑midnight Saturday shifts, 35% + 34% for midnight‑to‑midnight Sunday & public holiday shifts).
- 27 days holiday plus bank holidays rising to 33 days (pro‑rata for part‑time)
- Enrolment into the NHS pension scheme
- Access to many discounts (supermarkets, car lease, holidays, restaurants, etc.)
- Free car parking
- Employee assistance program
Job Details
- Reference number: 195‑26‑111HAPT‑REN‑D
- Locations: Southern House, Sparrowgrove, Otterbourne SO21 2RU
- Working pattern: Part‑time
- Band: 3
- Salary: ÂŁ24,937 to ÂŁ26,598 per annum (pro rata)
Qualifications & Experience
- Essential: Good all‑round education (e.g., 2 GCSEs equivalent to grade 4 or above including English) or equivalent demonstrable experience in a similar role.
- Experience in a customer/patient services environment, dealing with the general public.
- Experience of using a computerised system.
- Experience of using a telephone as a regular means of communication in a work environment.
- Required: Ability to support people in stressful situations.
- Desirable: NHS Pathways trained, NVQ 2/3 in Customer Services, experience in a call centre, geographical knowledge of operational area, rotating shift experience, voluntary or health sector experience, patient care experience, knowledge of first aid and/or anatomy.
Assessment Process
The recruitment process consists of three stages:
- Online application form.
- Online assessment session measuring listening, understanding, critical thinking and problem‑solving skills.
- Face‑to‑face interview.
Disability Support
For queries relating to disability and the role or recruitment process, please get in touch at the recruitment team.
EEO Statement
We are an equal opportunity employer and encourage applications from all suitable candidates regardless of age, disability, gender, race, national origin, religion, or any other protected characteristic.
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NHS 111 Health Advisor Part Time - Otterbourne employer: Woodworker's Journal Magazine
Contact Detail:
Woodworker's Journal Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor Part Time - Otterbourne
✨Tip Number 1
Familiarise yourself with the NHS Pathways system, as this is a key part of the role. Understanding how it works will not only help you during training but also show your commitment to the position.
✨Tip Number 2
Highlight any experience you have in customer service or patient care during your interactions with us. This will demonstrate your ability to handle calls effectively and compassionately.
✨Tip Number 3
Be prepared to discuss your availability for the fixed part-time rotas. Showing flexibility and a willingness to adapt to the service's needs can set you apart from other candidates.
✨Tip Number 4
Research the South Central Ambulance Service and its values. Being able to articulate why you want to join our team and how you align with our mission can make a strong impression.
We think you need these skills to ace NHS 111 Health Advisor Part Time - Otterbourne
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your desire to help others and your ability to work in a fast-paced environment.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service or patient care. Emphasise any skills that align with the role, such as communication and computer proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your resilience. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any errors. A well-presented application shows attention to detail, which is crucial for the Health Advisor role.
How to prepare for a job interview at Woodworker's Journal Magazine
✨Show Your Compassion
As a Health Advisor, empathy is key. Be prepared to share examples of how you've helped others in previous roles, demonstrating your ability to be both assertive and compassionate.
✨Highlight Relevant Experience
Even if you don't have a medical background, your experience in customer service or dealing with the public is valuable. Discuss specific situations where you effectively communicated or resolved issues.
✨Familiarise Yourself with NHS Pathways
While training will be provided, showing that you have researched NHS Pathways can set you apart. Mention any relevant knowledge or interest in clinical assessment tools during your interview.
✨Demonstrate Resilience
This role requires resilience due to its fast-paced nature. Prepare to discuss how you've handled challenging situations in the past and how you maintain your well-being while supporting others.
