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For Companies At a Glance
- Tasks: Support callers in crisis and provide care instructions using NHS systems.
- Company: Join the NHS team at Otterbourne, making a difference every night.
- Benefits: Competitive pay, generous holiday, NHS pension, and discounts on various services.
- Why this job: Be a vital support for those in need during critical moments.
- Qualifications: GCSEs or equivalent experience, strong communication skills, and 18+ age requirement.
- Other info: Permanent part-time role with fixed shifts and excellent career development opportunities.
The predicted salary is between 24937 - 26598 £ per year.
Overview
Looking for more than just another job? Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference.
At NHS 111, you\’ll handle a wide variety of calls — no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.
Main duties
You do not need to have a medical background, just a desire to help. You\’ll need to be detailed and efficient, assertive but compassionate. Looking after yourself and caring for the team around you should also be a priority. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you\’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!
We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
Important information
- This is an office-based position at our Otterbourne location; remote or home working is not available.
- This role is not eligible for visa sponsorship.
- Fixed part-time rotas are available based on current service needs.
- We\’re welcoming new team members for our upcoming training course in March 2026.
Benefits
- All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am – Time plus 35% (Currently £17.26 per hour)
- All day Sunday and public holidays (midnight to midnight) – Time plus 69% (Currently £21.61 per hour)
- 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
- Enrolment into the NHS pension scheme
- Discounts including supermarkets, car lease, holidays, restaurants and more
- Part Time or Full Time Hours available (Rota Basis)
- Free car parking
- Employee assistance program
Details
- Date posted: 02 February 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £24,937 to £26,598 per year pro rata
- Contract: Permanent
- Working pattern: Part-time
- Reference: 195-26-111HAPT-REN-G
Job locations
- Southern House
- Sparrowgrove
- Otterbourne, SO21 2RU
Job description
Essential qualifications and training
Good all-round education (i.e. 2 GCSEs at grade 4 or above including English) or equivalent demonstrable experience. For safeguarding reasons this role is only open to people aged over 18.
Desirable
NHS Pathways Trained; NVQ 2/3 Customer Services or equivalent
Knowledge and experience
Experience in a customer/patient services environment; experience using computerised systems; experience using a telephone as a regular means of communication in a work environment.
Desirable
Experience in a call centre environment; geographical knowledge of the operational area; experience of rotating shifts; experience in voluntary or health sector; patient care; first aid or anatomy knowledge.
Disability support
If you have any queries relating to disability and the role or recruitment process, contact us. South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
Disclosures
Post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a Disclosure to the DBS (formerly CRB) may be required.
Employer details
Employer: South Central Ambulance Service NHS Foundation Trust
Address: Southern House, Sparrowgrove, Otterbourne, SO21 2RU
Employer\’s website: https://scasjobs.co.uk/
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NHS 111 Health Advisor Part Time Nights - Otterbourne employer: Woodworker's Journal Magazine
Contact Detail:
Woodworker's Journal Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor Part Time Nights - Otterbourne
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the NHS 111 service and the specific responsibilities of a Health Advisor. This will help you feel confident during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your communication skills! Since this role involves supporting callers in high-pressure situations, it’s crucial to demonstrate your calmness and empathy. Role-play scenarios with friends or family to get comfortable with responding to various caller needs.
✨Tip Number 3
Network like a pro! Connect with current or former NHS 111 staff on LinkedIn or at local events. They can provide insider tips and might even give you a heads-up about job openings. Plus, it shows your commitment to the field!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Follow the three-stage process carefully, and make sure to prepare for the online assessment and face-to-face interview. We’re rooting for you!
We think you need these skills to ace NHS 111 Health Advisor Part Time Nights - Otterbourne
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for helping others.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service or healthcare experience that aligns with the NHS 111 Health Advisor role – it’ll make you stand out!
Follow Instructions: Pay close attention to the application process outlined on our website. Make sure you complete each stage carefully, from the online application to the assessment, as this shows us you can follow procedures under pressure.
Proofread Before Submitting: Before hitting that submit button, give your application a good read-through. Check for any typos or errors, as a polished application reflects your attention to detail and professionalism – both key in this role!
How to prepare for a job interview at Woodworker's Journal Magazine
✨Know Your Stuff
Familiarise yourself with the NHS Pathways and telephone triage systems. Being able to discuss how you would assess patient needs and provide care instructions will show that you're prepared and understand the role.
✨Stay Calm Under Pressure
Since the role involves supporting callers in high-pressure situations, think of examples from your past experiences where you've remained calm and effective. This will demonstrate your emotional resilience and ability to handle stress.
✨Show Your Compassion
Prepare to share stories that highlight your compassionate side. Whether it's in customer service or healthcare, showing empathy is crucial for this role, so be ready to discuss how you've supported others in need.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the training programme or ongoing professional development opportunities. This shows your enthusiasm for the role and commitment to growth within the NHS.
