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- Tasks: Support individuals in crisis and provide essential health advice over the phone.
- Company: Join the NHS 111 team at South Central Ambulance Service.
- Benefits: Earn £12.75 per hour, plus unsocial hours pay and fantastic NHS benefits.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: No medical background needed; just a passion for helping others.
- Other info: Flexible part-time hours with comprehensive training provided.
The predicted salary is between 12 - 16 £ per hour.
Looking for more than just another job? Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference.
Ask Yourself:
- Can you support someone experiencing a mental health crisis?
- Could you reassure a parent whose child has had a minor head injury?
- Are you able to assist someone with a sore throat or toothache?
- Could you respond calmly and effectively to someone having a stroke or heart attack?
At NHS 111, you'll handle a wide variety of calls -- no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.
Important Information:
- This is an office-based position at our Bicester location -- remote or home working is not available.
- This role is not eligible for visa sponsorship.
- Fixed part-time rotas are available based on current service needs.
- We're currently welcoming new team members for our upcoming training courses in March & April 2026.
- Apply today to secure your spot and start your journey with us!
Main duties of the job:
You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate. Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you'll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!
We offer:
- A full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
- A competitive hourly rate of £12.75 per hour.
- Unsocial allowances: All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently £17.26 per hour); All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently £21.61 per hour).
- 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time).
- Enrolment into the NHS pension scheme.
- Access to many discounts including supermarkets, car lease, holidays, restaurants and more!
- Part Time Hours and Full time Hours available (Rota Basis).
- Free car parking.
- Employee assistance program.
- Disability support.
If you have any queries relating to disability and the role or recruitment process, get in touch. Please note, South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
Essential Qualifications and Training:
- Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role.
Desirable:
- NHS Pathways Trained, NVQ 2/3 Customer Services or equivalent demonstrable experience.
Essential Knowledge and Experience:
- Experience in a customer/patient services environment, dealing with the members of the general public.
- Experience of using a computerised system.
- Experience of using a telephone as a regular means of communication in a work environment.
Desirable:
- Experience in a call centre environment.
- Geographical knowledge of the operational area.
- Experience of working rotating shifts.
- Previous experience of working in the voluntary or health sector.
- Previous experience of patient care.
- Knowledge of first aid and/or anatomy.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
NHS 111 Health Advisor Part Time Nights - Bicester employer: Woodworker's Journal Magazine
Contact Detail:
Woodworker's Journal Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor Part Time Nights - Bicester
✨Tip Number 1
Get to know the NHS 111 service inside out! Familiarise yourself with the types of calls you might handle and the challenges that come with them. This will not only help you in interviews but also show your genuine interest in making a difference.
✨Tip Number 2
Practice your listening and problem-solving skills. You’ll need to think on your feet, especially when dealing with stressful situations. Try role-playing scenarios with friends or family to build your confidence!
✨Tip Number 3
When you apply, make sure to highlight any relevant experience you have in customer service or similar roles. Use the additional information section wisely to showcase how your skills align with what NHS 111 is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at NHS 111. Good luck!
We think you need these skills to ace NHS 111 Health Advisor Part Time Nights - Bicester
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role. Authenticity goes a long way!
Tailor Your Responses: Make sure to read the job description carefully and tailor your answers to highlight how your skills and experiences match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Show Your Passion: We’re looking for candidates who are passionate about helping others. Use your application to express why you want to work with us at NHS 111 and how you can contribute to making a difference in people’s lives.
Check Your Details: Before hitting that submit button, double-check your application for any typos or errors. A polished application reflects your attention to detail, which is super important in this role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Woodworker's Journal Magazine
✨Know the Role Inside Out
Before your interview, make sure you understand what being an NHS 111 Health Advisor entails. Familiarise yourself with the types of calls you might handle and the emotional resilience required. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Health Advisor, you'll need to communicate clearly and compassionately. Prepare examples from your past experiences where you've successfully helped someone in a stressful situation. This will demonstrate your ability to stay calm and effective under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would respond to various situations, like assisting someone with a minor injury or dealing with a mental health crisis. Practising these scenarios can help you articulate your thought process and decision-making skills.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training programme, team dynamics, or how they support staff wellbeing. This shows your enthusiasm for the role and helps you gauge if the environment is right for you.
