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- Tasks: Support individuals in health crises and provide reassurance over the phone.
- Company: Join the NHS 111 team at South Central Ambulance Service.
- Benefits: Earn £12.75 per hour, plus unsocial hours pay and 27 days holiday.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: No medical background needed; just a passion for helping others.
- Other info: Full training provided and opportunities for career growth.
The predicted salary is between 10 - 15 £ per hour.
Looking for more than just another job? Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference.
Ask Yourself:
- Can you support someone experiencing a mental health crisis?
- Could you reassure a parent whose child has had a minor head injury?
- Are you able to assist someone with a sore throat or toothache?
- Could you respond calmly and effectively to someone having a stroke or heart attack?
At NHS 111, you'll handle a wide variety of calls -- no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.
Important Information:
- This is an office-based position at our Bicester location -- remote or home working is not available.
- This role is not eligible for visa sponsorship.
- Fixed part-time rotas are available based on current service needs.
- We're currently welcoming new team members for our upcoming training courses in March & April 2026.
- Apply today to secure your spot and start your journey with us!
Main duties of the job:
You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate. Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you'll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!
We offer:
- A full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
About Us:
Why work for SCAS? We offer a competitive hourly rate of £12.75 per hour. Candidates will also receive the following unsocial allowances:
- All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently £17.26 per hour)
- All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently £21.61 per hour)
This is on top of all the other fantastic benefits of working for the NHS:
- 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
- Enrolment into the NHS pension scheme
- Access to many discounts including supermarkets, car lease, holidays, restaurants and more!
- Part Time Hours and Full time Hours available (Rota Basis)
- Free car parking
- Employee assistance program
- Disability support
If you have any queries relating to disability and the role or recruitment process, get in touch. Please note, South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
Details:
- Date posted: 02 February 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £24,937 to £26,598 a year Pro rata, per annum
- Contract: Permanent
- Working pattern: Part-time
- Reference number: 195-26-HANHPT-TCB
- Job locations: 22 NHS 111 N - Operations, Bicester, OX26 6HR
Job responsibilities:
The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage:
- Application: online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role.
- Assessment session: an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments.
- Interview: face to face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.
Essential: Qualifications and Training:
- Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role. For safeguarding reasons this role is only open to people aged over 18 years of age.
Desirable:
- NHS Pathways Trained, NVQ 2/3 Customer Services or equivalent demonstrable experience
Essential: Knowledge and Experience:
- Experience in a customer/patient services environment, dealing with the members of the general public.
- Experience of using a computerised system.
- Experience of using a telephone as a regular means of communication in a work environment.
Desirable:
- Experience in a call centre environment, Geographical knowledge of the operational area, Experience of working rotating shifts, Previous experience of working in the voluntary or health sector, Previous experience of patient care, Knowledge of first aid and/or anatomy.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer details:
Employer name: South Central Ambulance Service NHS Foundation Trust
Address: 22 NHS 111 N - Operations, Bicester, OX26 6HR
Employer's website: https://scasjobs.co.uk/LNKD1_UKTJ
NHS 111 Health Advisor Part Time - Bicester employer: Woodworker's Journal Magazine
Contact Detail:
Woodworker's Journal Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor Part Time - Bicester
✨Tip Number 1
Get to know the NHS 111 service inside out! Familiarise yourself with the types of calls you might handle and the challenges that come with them. This will not only help you in interviews but also show your genuine interest in making a difference.
✨Tip Number 2
Practice your listening and problem-solving skills. You’ll need to think on your feet, especially when dealing with distressed callers. Try role-playing scenarios with friends or family to build your confidence!
✨Tip Number 3
When you apply, make sure to highlight any relevant experience in customer service or healthcare. Even if it’s not directly related, showing your ability to handle stressful situations can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and the team you'll be joining.
We think you need these skills to ace NHS 111 Health Advisor Part Time - Bicester
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role. Authenticity goes a long way!
Tailor Your Responses: Make sure to read the job description carefully and tailor your answers to highlight how your skills and experiences match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Use the Additional Information Section Wisely: This is your chance to stand out! Use the additional information section to showcase any relevant experience or skills that might not fit neatly into the standard application questions. We love seeing candidates go the extra mile!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward. We can’t wait to hear from you!
How to prepare for a job interview at Woodworker's Journal Magazine
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Health Advisor at NHS 111. Familiarise yourself with the types of calls you might handle and think about how you would respond to various scenarios. This will show your genuine interest in the role and help you articulate your thoughts during the interview.
✨Showcase Your Empathy
This role requires emotional resilience and compassion. Prepare examples from your past experiences where you've supported someone in distress or managed a challenging situation. Highlighting your ability to remain calm and reassuring under pressure will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a Health Advisor role. Make sure to listen carefully to the questions asked and respond thoughtfully. You can even paraphrase the question back to the interviewer to show that you’re engaged and understanding their concerns.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the position is the right fit for you.
