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For Companies At a Glance
- Tasks: Handle NHS 111 calls and provide essential guidance to those in need.
- Company: Join a dynamic team at NHS, making a real difference every day.
- Benefits: Competitive pay, 27 days holiday, NHS pension, and employee discounts.
- Why this job: Be part of a supportive community while helping others in stressful situations.
- Qualifications: No medical background needed; just a passion for helping people.
- Other info: Full training provided, with excellent career growth opportunities.
The predicted salary is between 24937 - 26598 £ per year.
Job Summary
Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference. At NHS 111 you will handle a wide variety of calls, supporting people in stressful or distressing situations. This role requires emotional resilience and the ability to manage pressure.
Ask Yourself
- Can you support someone experiencing a mental health crisis?
- Could you reassure a parent whose child has had a minor head injury?
- Are you able to assist someone with a sore throat or toothache?
- Could you respond calmly and effectively to someone having a stroke or heart attack?
Important Information
- This is an office-based position at our Otterbourne location – remote or home working is not available.
- This role is not eligible for visa sponsorship.
- The fixed full‑time rota is available based on current service needs.
- We are welcoming new team members for our upcoming training course in March 2026.
Main Duties
You do not need a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate. Looking after yourself and caring for the team around you should also be a priority.
Training & Development
We offer a full 6‑week training program including NHS Pathways (the clinical assessment tool we use). After training you will have the skills to assess patient needs and provide best possible care.
About Us – Why work for SCAS?
We offer a competitive hourly rate of £12.75 per hour, with unsocial allowances for late or early shifts. Benefits include:
- 27 days holiday plus bank holiday rising to 33 days (pro‑rata for part time)
- Enrollment into the NHS pension scheme
- Access to many discounts (supermarkets, car lease, holidays, restaurants)
- Part‑time and full‑time hours available (rota basis)
- Free car parking
- Employee assistance programme
Pay & Contracts
- Band 3
- Salary: £24,937 to £26,598 a year
- Contract: Permanent
- Working pattern: Full‑time
- Job locations: Southern House, Sparrowgrove, Otterbourne, SO21 2RU
Job Responsibilities
The recruitment process consists of three stages:
- Online application form outlining how you meet essential and desirable criteria.
- Online assessment session gauging listening, understanding, critical thinking, and problem‑solving skills.
- Face‑to‑face interview to discuss skills, experience and to learn more about the role.
Essential Criteria – Qualifications and Training
- Good all‑round education (e.g., 2 GCSEs at grade 4 or above including English), or equivalent demonstrable experience in a similar role.
- Only candidates aged over 18 years.
Desirable Criteria
- NHS Pathways Trained
- NVQ 2/3 Customer Services or equivalent demonstrable experience.
Knowledge & Experience
Essential:
- Experience in a customer/patient services environment, dealing with the general public.
- Experience of using a computerised system.
- Experience of using a telephone as a regular means of communication in a work environment.
Desirable:
- Experience in a call centre environment.
- Geographical knowledge of the operational area.
- Experience of working rotating shifts.
- Previous experience of working in the voluntary or health sector.
- Previous experience of patient care.
- Knowledge of first aid and/or anatomy.
Disability Support
If you have any queries relating to disability and the role or recruitment process, please get in touch at the provided contact details.
Person Specification
- Essential: Experience in a customer/patient services environment, using computerised systems, and telephone communication.
- Desirable: Experience in a call centre, knowledge of operational area, rotating shifts, voluntary/health sector, patient care, first aid, and anatomy.
Disclosure and Barring Service Check
Post is subject to the Rehabilitation of Offenders Act. A DBS submission is required to check for previous convictions.
Employer Details
- South Central Ambulance Service NHS Foundation Trust
- Address: Southern House, Sparrowgrove, Otterbourne, SO21 2RU
- Website: https://scasjobs.co.uk/
#J-18808-Ljbffr
NHS 111 Health Advisor Full Time - Otterbourne employer: Woodworker's Journal Magazine
Contact Detail:
Woodworker's Journal Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor Full Time - Otterbourne
✨Tip Number 1
Get to know the company! Research NHS 111 and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Health Advisor, you'll be handling calls from people in distress. Role-play with friends or family to get comfortable with responding to various scenarios and showing empathy.
✨Tip Number 3
Network like a pro! Connect with current or former NHS 111 staff on LinkedIn. They can provide insights into the role and might even give you a heads-up about upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the NHS 111 team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace NHS 111 Health Advisor Full Time - Otterbourne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the NHS 111 Health Advisor role. Highlight any relevant experience in customer service or dealing with the public, as this will show us you understand the demands of the job.
Show Your Compassion: In your application, let us see your compassionate side! Share examples of how you've supported others in stressful situations. This is key for a role where emotional resilience is crucial.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Woodworker's Journal Magazine
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the NHS 111 Health Advisor role. Familiarise yourself with the main duties and responsibilities, especially handling calls and using NHS Pathways. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Emotional Resilience
Given the nature of the job, it's crucial to demonstrate your emotional resilience during the interview. Prepare examples from your past experiences where you've successfully managed stressful situations or supported others in distress. This will highlight your ability to thrive in a fast-paced environment.
✨Highlight Relevant Experience
Even if you don't have a medical background, emphasise any customer service experience or roles where you've dealt with the public. Talk about how these experiences have equipped you with the skills needed for this position, such as effective communication and problem-solving.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training process, or the challenges faced in the role. This shows your enthusiasm and helps you gauge if the workplace culture aligns with your values.
