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For Companies At a Glance
- Tasks: Support individuals in health crises and provide reassurance in stressful situations.
- Company: Join the South Central Ambulance Service NHS Foundation Trust, a vital healthcare provider.
- Benefits: Earn £12.59 per hour, with extra pay for unsocial hours and 27+ days holiday.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: No medical background needed; just a passion for helping others.
- Other info: Full training provided, with opportunities for part-time or full-time work.
The predicted salary is between 26000 - 39000 £ per year.
NHS 111 Health Advisor Full Time – Bicester
Join to apply for the NHS 111 Health Advisor Full Time – Bicester role.
Job Summary
At NHS 111, you\’ll handle a wide variety of calls – no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures of supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.
Ask Yourself
- Can you support someone experiencing a mental health crisis?
- Could you reassure a parent whose child has had a minor head injury?
- Are you able to assist someone with a sore throat or toothache?
- Could you respond calmly and effectively to someone having a stroke or heart attack?
Main duties of the job
You do not need a medical background, just a desire to help. You\’ll need to be detailed and efficient, assertive but compassionate. Looking after yourself and caring for the team around you should also be a priority. We all contribute professionally to the wider team that we operate within here at SCAS.
Recruitment Process
The recruitment process consists of three stages. Candidates successful at each stage will progress to the next stage.
- Online application form, answering questions explaining how you meet the essential and desirable criteria.
- Online assessment session gauging listening, understanding, critical thinking and problem‑solving skills.
- Face‑to‑face interview discussing skills, experience and providing an opportunity to learn more about the role.
Qualifications and Training
Essential
- Good all‑round education (e.g. 2 GCSEs at grade 4 or above including English), or equivalent demonstrable experience.
- People aged over 18 years (for safeguarding reasons).
Desirable
- NHS Pathways Trained
- NVQ 2/3 Customer Services or equivalent demonstrable experience.
Knowledge and Experience
Essential
- Experience in a customer/patient services environment, dealing with the general public.
- Experience of using computerised systems.
- Experience of using a telephone as a regular means of communication in a work environment.
Desirable
- Experience in a call centre environment.
- Geographical knowledge of the operational area.
- Experience working rotating shifts.
- Previous experience in the voluntary or health sector.
- Previous experience of patient care.
- Knowledge of first aid and/or anatomy.
Job Details
- Pay: £24,937 to £26,598 a year per annum.
- Contract: Permanent.
- Working pattern: Full‑time.
- Location: Northern House, Unit 7 Talisman Business Park, Bicester, OX26 6HR.
Employer
- South Central Ambulance Service NHS Foundation Trust
- Address: Northern House, Unit 7 Talisman Business Park, Bicester, OX26 6HR.
- Website: https://scasjobs.co.uk/
Please note that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
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NHS 111 Health Advisor Full Time - Bicester employer: Woodworker's Journal Magazine
Contact Detail:
Woodworker's Journal Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor Full Time - Bicester
✨Tip Number 1
Get to know the company! Research SCAS and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Health Advisor, you'll need to be clear and compassionate. Role-play with a friend or family member to get comfortable with handling various scenarios you might face on the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the SCAS team.
We think you need these skills to ace NHS 111 Health Advisor Full Time - Bicester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially in stressful situations.
Tailor Your CV: Make sure your CV is tailored to the role of NHS 111 Health Advisor. Highlight any relevant experience in customer service or healthcare, and don’t forget to mention your ability to stay calm under pressure – it’s a biggie for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there.
How to prepare for a job interview at Woodworker's Journal Magazine
✨Know the Role Inside Out
Before your interview, make sure you understand what being an NHS 111 Health Advisor entails. Familiarise yourself with the types of calls you might handle and the emotional resilience required. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Compassion
In this role, empathy is key. Prepare examples from your past experiences where you've supported someone in distress or provided excellent customer service. Highlighting your ability to remain calm and compassionate under pressure will resonate well with the interviewers.
✨Practice Common Scenarios
Think about potential scenarios you might face as a Health Advisor, like dealing with a mental health crisis or reassuring a worried parent. Practising how you would respond to these situations can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, team dynamics, or how they support staff wellbeing. This shows your enthusiasm for the role and helps you gauge if the workplace is the right fit for you.
