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- Tasks: Support callers with health concerns and provide reassurance during emergencies.
- Company: Join the South Central Ambulance Service NHS Foundation Trust in Milton Keynes.
- Benefits: Competitive pay, extensive training, and NHS discounts.
- Why this job: Make a real difference in people's lives while working nights.
- Qualifications: Good education and experience in customer service required.
- Other info: Fixed part-time shifts with opportunities for professional development.
The predicted salary is between 24937 - 26598 £ per year.
We are looking for a dedicated Health Advisor to work part‑time nights at South Central Ambulance Service NHS Foundation Trust in Milton Keynes.
Job Summary
As an NHS 111 Health Advisor you will handle a wide variety of calls each night, providing information, reassurance and practical support. The role demands emotional resilience and the ability to manage high‑pressure situations, often involving mental health, minor injuries or medical emergencies.
Key Responsibilities
- Support callers experiencing mental health crises.
- Reassure parents with minor head injuries.
- Address mild symptoms such as sore throat or toothache.
- Respond calmly to acute medical incidents such as stroke or heart attack.
- Use NHS 111’s computerised system to record and manage calls.
- Maintain confidentiality and adhere to NHS policies.
Important Information
- Office‑based position in Milton Keynes – remote or home working is not available.
- Not eligible for visa sponsorship.
- Fixed part‑time rotas are available based on current service needs.
- New team members welcome for training courses in January and February 2026.
Compensation
- Base hourly rate: £12.75.
- All day Saturday (midnight‑midnight) or any weekday 8 pm‑6 am – time plus 35% (£17.26 per hour).
- All day Sunday and public holidays (midnight‑midnight) – time plus 69% (£21.61 per hour).
- Salary: £24,937 – £26,598 per annum pro‑rata.
Benefits
- Full training and ongoing courses.
- Holiday entitlement 27 days (29 after 5 years, 33 after 10 years) plus 8 bank‑holiday days pro‑rata.
- Automatic enrolment into NHS Pension Scheme.
- Continuous professional development opportunities.
- Occupational health support and Employee Assistance Programme.
- NHS discounts at over 200 stores.
- Access to staff networking groups.
- Free car parking.
Eligibility & Qualifications
- Good all‑round education (e.g., 2 GCSEs grade 4+ including English) or equivalent experience.
- Aged over 18 (safeguarding).
- Experience in customer or patient services.
- Computerised system use.
- Telephone use in a work environment.
Desirable
- NHS Pathways Trained.
- NVQ2/3 Customer Services or equivalent.
- Call‑centre experience.
- Knowledge of operational area.
- Experience working rotating shifts.
- Experience in voluntary or health sector.
- Experience of patient care.
- Knowledge of first aid and/or anatomy.
Recruitment Process
- Online application – answer questions to demonstrate essential and desirable criteria.
- Online assessment – listening, understanding, critical thinking and problem‑solving.
- Online interview with an NHS 111 Health Advisor Call Handler.
Further Information
All positions are subject to a Disclosure and Barring Service check in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975. South Central Ambulance Service NHS Foundation Trust reserves the right to close the campaign earlier than the advertised closing date.
Employer Details
South Central Ambulance Service NHS Foundation Trust, Milton Keynes, Buckinghamshire, MK5 8HJ.
NHS 111 Health Advisor Part Time Nights - Milton Keynes employer: Woodworker's Journal Magazine
Contact Detail:
Woodworker's Journal Magazine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor Part Time Nights - Milton Keynes
✨Tip Number 1
Get to know the NHS 111 service inside out! Familiarise yourself with the types of calls you might handle and the support you can offer. This will not only boost your confidence but also show your genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Health Advisor, you'll need to reassure callers in distress. Role-play with friends or family to get comfortable with handling various scenarios, especially those involving mental health crises.
✨Tip Number 3
Network with current NHS 111 staff if you can! They can provide insider tips on what the role really entails and what the interviewers are looking for. Plus, it shows you're proactive and genuinely interested in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest updates and resources that can help you prepare for the recruitment process.
We think you need these skills to ace NHS 111 Health Advisor Part Time Nights - Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of an NHS 111 Health Advisor. We want to see how you can handle high-pressure situations and support callers effectively.
Showcase Your Resilience: In your written application, emphasise your emotional resilience and ability to manage stressful scenarios. This is key for the role, so share any relevant experiences that demonstrate your capability in this area.
Be Clear and Concise: When answering questions in the application, keep your responses clear and to the point. We appreciate straightforward answers that get straight to the heart of what you want to convey about your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Woodworker's Journal Magazine
✨Know Your Stuff
Familiarise yourself with the NHS 111 service and its protocols. Understand the types of calls you might handle, especially those involving mental health crises or acute medical incidents. This knowledge will help you answer questions confidently and show your commitment to the role.
✨Stay Calm Under Pressure
Since the role involves high-pressure situations, practice staying calm and collected. Think of examples from your past experiences where you managed stress effectively. This will demonstrate your emotional resilience during the interview.
✨Show Empathy and Communication Skills
As a Health Advisor, you'll need to reassure callers in distress. Prepare to discuss how you would approach sensitive conversations, especially with parents worried about their children's health. Highlight your customer service experience and any relevant training you've had.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
