Customer Support Representative in Prestwick

Exciting opportunity to join our growing business here at Prestwick. Woodward integrates leading‑edge technologies into fuel, combustion, fluid, actuation, and electronic control systems for the aerospace and industrial markets. At Prestwick, we repair and overhaul aircraft engine fuel controls for customers in Europe, the Middle East and Asia. We are looking for a Customer Support Representative to join our busy Commercial Operations team at Woodward, Prestwick. Reporting to the Customer Support Manager, you will support the processes of providing products and services per Woodward policies and procedures to meet quality standards and expectations. Coordination with customers and within the organization will provide an excellent standard of customer support.

What’s In It For You

At Woodward, our “employees” are called and treated as “members,” and we’ve created a culture that appreciates and values the contributions of every member. It’s an inclusive, positive, collaborative, and socially responsible environment where members work together for outstanding outcomes. Woodward supports our members’ well‑being and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Knowledge, Skills & Abilities

• Solid knowledge of computer systems and software applications.
• High level of professional communication and interpersonal skills.
• Ability to work effectively in a team environment, multitask, be detail‑oriented and prioritise workload efficiently.
• Solid understanding of the sales process.
• May be required to understand and apply international commercial transaction specifics.
• Sound judgement and decision‑making skills regarding routine, day‑to‑day functions.
• Thorough understanding of the organisation and internal resources.

Qualifications & Experience

• At least 2 years of work experience in a customer‑interface role and general business process understanding.
• HND/HNC in Business Administration or other relevant subject is preferable.

Benefits

• Woodward Operations Incentive bonus scheme: target of 7.5% paid quarterly discretionary.
• Vacation: 29 days holiday plus 4 public holidays.
• Personal Pension Scheme: all members will be automatically enrolled after month 1 with employer contribution of 9 %.
• Income Protection and Life Assurance: all members after month 1 are enrolled on these schemes – income protection at 60 % of salary for long‑term absence and four times basic salary for life assurance.
• Salary Sacrifice schemes offering the latest technology and bike‑to‑work options.
• Occupational Health & Well‑being: private medical insurance (no underwriting) and dental cover after six months. Spouse and family can be added after two years for a reduced contribution.
• Employee Assistance Program and annual health assessments, including optional flu vaccines.
• Learning & Development: free access to online courses via LinkedIn, internal Woodward University and the option to apply for external personal development courses.
• Employee Discount Scheme: access to everyday discounts with high‑street and online retailers, restaurants and leisure outlets.
• Highfive Recognition Scheme: colleagues can personally thank each other and mark special occasions.
• Maternity & Family Related Leave policies, including flexible working arrangements and benefits for paternity, parental, adoption, bereavement and dependent leave.