At a Glance
- Tasks: Deliver excellent patient care and manage appointments in a busy GP practice.
- Company: Join the friendly team at Woodview Medical Centre, a thriving training practice.
- Benefits: Flexible hours, supportive environment, and opportunities for professional growth.
- Other info: Exciting opportunity to be part of a forward-thinking healthcare team.
- Why this job: Make a real difference in patients' lives while enjoying a varied and rewarding role.
- Qualifications: Experience with the public, strong communication skills, and IT proficiency required.
The predicted salary is between 24000 - 28000 £ per year.
You will be at the heart of the surgery, delivering excellent patient care and customer service while supporting the smooth day-to-day running of the practice. This is a varied role that combines reception, care navigation, appointments management and administrative duties. Are you looking for a rewarding role where no two days are the same and your work genuinely makes a difference? Woodview Medical Centre is seeking two full-time enthusiastic and reliable receptionists/care navigators to join our friendly, fast-paced GP practice. We would also consider part time/job share so please apply stating the hours you are available to work.
Responsibilities
- Greeting patients and visitors to the practice
- Answering and directing telephone calls
- Care navigating and signposting to the relevant team member and making appointments
- Answering patient queries both over the telephone and face to face
- Ensuring same day appointments are booked into appropriate slots in line with practice procedures
- Checking emails on a daily basis
- A variety of admin duties
The role requires flexibility, with shifts available Monday to Friday between 08:00 and 18:30, and participation in a Saturday morning rota when required (i.e. for flu clinics). We are looking for someone who is calm under pressure, enjoys working with people, and thrives in a busy environment.
Essential Requirements
- Experience working with the general public and in an administrative or receptionist role
- Excellent communication skills with a clear, polite telephone manner
- Strong IT skills, including Microsoft Office and Outlook
- Good organisation and time-management skills
- Ability to work both independently and as part of a team
- Professional, cheerful and empathetic approach, particularly in sensitive situations
- Flexibility, motivation and a forward-thinking mindset
- A Disclosure and Barring Service (DBS) check will be required for this role
Desirable Requirements
- Experience working in a healthcare setting
- Knowledge of SystmOne
- GCSEs (or equivalent) in English and Maths
- AMSPAR Receptionist qualification or NVQ Level 2 in Health and Social Care
Practice Information
Woodview Medical Centre is a thriving, forward-thinking training practice located on the edge of Northampton, benefiting from excellent transport links and free on-site parking. From our modern, purpose-built premises, we provide high-quality general medical services to a diverse and growing patient population of approximately 11,000 patients. As a proud member of the MWeb Primary Care Network, we continue to expand our services and embrace new ways of improving patient care. This makes it an exciting time to join our supportive team and be part of a practice that is committed to development, learning and continuous improvement.
Receptionist in Northampton employer: WOODVIEW MEDICAL CENTRE
Woodview Medical Centre is an exceptional employer that prioritises patient care and employee satisfaction, offering a dynamic work environment where no two days are the same. With a commitment to professional development and a supportive team culture, employees benefit from flexible working hours, excellent transport links, and free on-site parking, making it an ideal place for those looking to make a meaningful impact in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Northampton
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at WOODVIEW MEDICAL CENTRE for the Receptionist role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Receptionist in Northampton
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with WOODVIEW MEDICAL CENTRE, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at WOODVIEW MEDICAL CENTRE, and how you can make a difference!
How to prepare for a job interview at WOODVIEW MEDICAL CENTRE
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at WOODVIEW MEDICAL CENTRE.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like WOODVIEW MEDICAL CENTRE appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how WOODVIEW MEDICAL CENTRE supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
