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For Companies At a Glance
- Tasks: Ensure top-notch quality in cosmetics and chemicals while handling customer feedback.
- Company: Leading cleaning chemicals manufacturer with a focus on quality.
- Benefits: Competitive pay, supportive team, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in product quality.
- Qualifications: Experience in quality assurance within FMCG or chemical manufacturing.
- Other info: Fast-paced environment with a strong emphasis on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
A leading cleaning chemicals manufacturer based in the West Midlands is looking to hire an experienced quality coordinator. You will keep a close eye on the lines, the raw materials, the in process and the finished products, ensuring quality is maintained first time. If it isn’t, you will pick up and handle customer complaints to keep those precious customers on board and happy.
What You'll Do
- Assist in third-party audits and customer visits.
- Monitor quality systems and initiate appropriate actions to meet standards, gain accreditation for BRCGS. Familiar with BRCGS standards.
- Prepare QA files.
- Provide support to production, mixing and warehouse on occurring quality issues.
- Communicate and support all departments on investigations into QC non-compliances, consumer complaints and customer surveillance testing.
- Manage external testing of finished product when required, prepare bi-annual pre-listing reports.
- Create standard work procedures, improve existing ones, train SOPs, create quality alerts.
- Assist the customer support officer to investigate customer complaints from retailer to direct customers.
- Review risk assessments, create new ones, propose solutions to reduce risk.
- Promote continuous improvement of the quality management system.
- Conduct packaging approval, maintain samples.
- Control the non-conformity database, raise complaints, contact suppliers.
- Liaise packaging issues with suppliers, investigate causes, gather information.
- Perform internal audits based on the schedule.
- Ability to complete rapid problem solving and root-cause analyses.
- Complete traceability exercise, from raw material to finished product and vice-versa.
What You'll Bring
- Current or prior experience in quality in an FMCG or chemical manufacturing environment (essential).
- Knowledge of internal and supplier auditing (essential).
- Experience handling customer complaints.
Quality Coordinator employer: Woodstock Recruitment Ltd
Contact Detail:
Woodstock Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their quality standards and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to quality issues or customer complaints. This will show that you can think on your feet and handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Quality Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Coordinator role. Highlight your experience in quality assurance, especially in FMCG or chemical manufacturing. We want to see how your skills match what we're looking for!
Showcase Relevant Experience: When writing your application, focus on your past experiences with audits and handling customer complaints. We love seeing specific examples that demonstrate your ability to maintain quality standards and improve processes.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Woodstock Recruitment Ltd
✨Know Your Standards
Familiarise yourself with BRCGS standards and any relevant quality assurance protocols. Being able to discuss these in detail will show that you’re not just a fit for the role, but that you’re genuinely passionate about maintaining high-quality standards.
✨Prepare for Problem-Solving Questions
Expect questions about how you've handled customer complaints or quality issues in the past. Have specific examples ready that demonstrate your ability to conduct root-cause analyses and implement effective solutions.
✨Show Your Audit Experience
Be prepared to talk about your experience with internal and supplier audits. Highlight any specific challenges you faced and how you overcame them, as this will showcase your hands-on experience in quality coordination.
✨Communicate Across Departments
Since the role involves liaising with various departments, be ready to discuss how you’ve effectively communicated quality issues and collaborated with teams in previous roles. This will illustrate your ability to promote a culture of quality throughout the organisation.
