You will be completing your Level 3 Business Admin Apprenticeship with Woodspeen Training.
What you will do in your working day
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Utilise electronic communication processes, as per the practice protocol
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Answer the telephone as a priority
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Book/cancel appointments
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Take messages accurately and pass on in a timely manner
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Organise home visit requests
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Deal with general enquiries and verbal complaints
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Open paper mail, date stamp immediately and sort.
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To forward any queries relating to prescriptions to the Pharmacist/Medicine Management Coordinator
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Give out pathology results to patients as required
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Register new patients and temporary residents
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Greet and direct patients and visitors
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Organise translators
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Respond to the needs of GPs, Nurses and Pharmacist to enable efficient clinics
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Input and extract information from the Practice computer system
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Update the clinical system with information e.g. smoking, ethnicity
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Provide summary of patient records when requested
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Action change of address notification
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Any other filing, record keeping and distribution of documents as appropriate
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Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
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Fully utilise EMIS Web and other IT systemsTo fulfil the role of Practice Champion for a named area such as veterans, diabetes etc
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Monitor and check tasks and work flows
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Communicate effectively with the reception team to ensure policies and procedures are kept up to date
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Keep directories and data bases up to date to ensure an efficient work flow
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Demonstrate duties to new or less experienced staff
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Resolve job related issues, including patient documentation and help resolve minor problems
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Photocopying
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Dealing with mail internal and external
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Attend meetings when required
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To work safely at all times in accordance with legislation and Practice policies and procedures
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Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
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To work as part of the Practice team and become involved in staff training of IT skills as necessary
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Any other reasonable duties requested by the Managers or GP
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This list is not exhaustive
We are looking for a business admin apprentice to join our team here at Fulwell Surgery. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role., Qualifications Required: To be eligible for this role we are looking for individuals who already have their Maths and English qualifications.
GCSE or equivalent English Language (Grade 4/C) ESSENTIAL
GCSE or equivalent Maths (Grade 4) ESSENTIAL
Woodspeen Training
Sunderland SR6 8DZ
Full-time
Contact Detail:
Woodspeen Training Limited Recruiting Team