Apprentice Business Administrator

You will be completing your Level 3 Business Admin Apprenticeship with Woodspeen Training.

What you will do in your working day

• Utilise electronic communication processes, as per the practice protocol

• Answer the telephone as a priority

• Book/cancel appointments

• Take messages accurately and pass on in a timely manner

• Organise home visit requests

• Deal with general enquiries and verbal complaints

• Open paper mail, date stamp immediately and sort.

• To forward any queries relating to prescriptions to the Pharmacist/Medicine Management Coordinator

• Give out pathology results to patients as required

• Register new patients and temporary residents

• Greet and direct patients and visitors

• Organise translators

• Respond to the needs of GPs, Nurses and Pharmacist to enable efficient clinics

• Input and extract information from the Practice computer system

• Update the clinical system with information e.g. smoking, ethnicity

• Provide summary of patient records when requested

• Action change of address notification

• Any other filing, record keeping and distribution of documents as appropriate

• Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries

• Fully utilise EMIS Web and other IT systemsTo fulfil the role of Practice Champion for a named area such as veterans, diabetes etc

• Monitor and check tasks and work flows

• Communicate effectively with the reception team to ensure policies and procedures are kept up to date

• Keep directories and data bases up to date to ensure an efficient work flow

• Demonstrate duties to new or less experienced staff

• Resolve job related issues, including patient documentation and help resolve minor problems

• Photocopying

• Dealing with mail internal and external

• Attend meetings when required

• To work safely at all times in accordance with legislation and Practice policies and procedures

• Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness

• To work as part of the Practice team and become involved in staff training of IT skills as necessary

• Any other reasonable duties requested by the Managers or GP

• This list is not exhaustive

We are looking for a business admin apprentice to join our team here at Fulwell Surgery. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role., Qualifications Required: To be eligible for this role we are looking for individuals who already have their Maths and English qualifications.

GCSE or equivalent English Language (Grade 4/C) ESSENTIAL

GCSE or equivalent Maths (Grade 4) ESSENTIAL

Woodspeen Training

Sunderland SR6 8DZ

Full-time