POD Administrator

Responsible to: Operations Director / General Manager

Department: Woodside Haulage Ltd

Contract Type: Permanent

Shift Pattern: Monday to Friday 9-5pm

Who are we? Woodside Logistics Group has over 50 years' experience of transporting between Great Britain and Ireland. There is a strong 'can do' culture within Woodside Logistics, driving us to find solutions which makes meeting our customers' needs a priority. We also place great emphasis on maintaining quality equipment, delivering quality training and applying rigorous controls. Operating across the UK and Ireland, we are proud to have one of the largest and most diverse trailer fleets in the industry.

The Role: Working within our existing administration team, being the key point of contact for our customers and partners. To pro-actively foster and develop close working relationships with customers, partners and colleagues. To accurately input an update information onto our own and partners operating systems. To provide and maintain excellent levels of attention to detail to ensure all goods delivered are receipted and processed, therefore ensuring our delivery and collection performance is met and maintained.

Key responsibilities:

• Receive and process Proof of Delivery (POD's) by logging on Transport Management system and passing processed POD's to Accounts in an efficient & timely manner.
• Input data into company computer system in an accurate and efficient manner.
• Debrief drivers to ensure PODs are received for each delivery carried out.
• Chase outstanding PODS to ensure that invoicing gets carried out quickly.
• Inspect PODS for clauses due to damage or shortage & ensure customers and claims dept have knowledge of this.
• Ensure reporting is completed as per individual customer requirements.
• Answer telephone calls in a quick and polite manner.
• Report any customer complaints or complaints of any type to the Operations Manager.
• Scan Processed PODs onto Traffic Management System.

The Person:

• Will possess excellent verbal, written, and communication skills with the ability to communicate across different media (e.g. telephone, e-mail and electronic messaging).
• Will have high levels of accuracy and attention to detail.
• Will be passionate about delivering outstanding customer service to our customers, colleagues, and partners.
• While full training will be provided around systems, a strong overall I.T. knowledge is essential.

Essential criteria:

• 1 year's previous experience in the use of all Microsoft packages.
• Previous experience in a fast-paced office environment dealing with large volume of calls and administrative duties.

Benefits:

• Competitive salary.
• 33 days holidays per year.
• Fully funded health plan with Healthshield.
• Long service recognition.
• Cycle to work scheme.
• Opportunities for personal development.
• Role specific training.

Our Diversity and Inclusion commitments: Woodside Logistics Group is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process or have questions relating to accessibility, please contact us.

Please note: The company operates pre-employment drugs screening testing and any offer of employment made is conditional upon a clear pre-employment drugs screening test. You are advised to submit your application as soon as possible as we reserve the right to close the posts at any time, once we have sufficient applications. Prospective employees are expected to disclose any unspent convictions during the recruitment process. A criminal record will not necessarily be a bar to obtaining a position. To be considered for this role you will be redirected to and must complete the application process on our careers page.