IT Systems Administrator in Newtownabbey

Woodside Logistics Group are recruiting for a full time Systems Administrator, to join our IT Department at our Ballynure Headquarters. As one of the UK & Ireland's leading logistics providers, we work across a wide variety of industry sectors as the trusted logistics provider for many leading manufacturers, retailers and distributors in the UK, Ireland and across Europe. With continued investment in our infrastructure, equipment, and technology we deliver a customer experience defined by reliability, value and peace of mind.

IT systems are essential to the successful day to day running of all group activities. We are looking for a proactive IT Systems Administrator to support and maintain our organisation's IT infrastructure while assisting with user support and helping strengthen our cyber security posture. This role combines systems administration, cyber security practices, and user support. The successful candidate will ensure systems remain secure, reliable, and efficient, while also providing technical assistance to staff and contributing to ongoing improvements across the IT environment.

Your responsibilities will include:

• Record, track and document IT support requests, troubleshooting activities and resolutions through the IT service management process.
• Administer, maintain and support Windows Server environments, business systems and wider IT infrastructure.
• Manage Active Directory, Microsoft 365, Microsoft Entra ID and Azure services, including user accounts, access permissions and security configurations.
• Provide 1st and 2nd line technical support to users, diagnosing and resolving hardware, software, application and connectivity issues.
• Install, configure and maintain workstations, laptops, mobile devices and peripheral equipment.
• Monitor system performance, availability and capacity, ensuring the reliability of key IT services.
• Implement and maintain IT security controls.
• Monitor security alerts, investigate potential vulnerabilities and assist with the identification and resolution of security incidents.
• Maintain and support backup, recovery and disaster recovery procedures.
• Support network infrastructure, including switches, firewalls, wireless networks and VPN connectivity.
• Deploy software installations, updates and security patches across the IT environment.
• Maintain IT documentation, asset registers, configuration records and operational procedures.
• Contribute to ongoing cyber security initiatives, internal audits and information security compliance requirements.
• Escalate complex technical issues to senior IT colleagues or external third-party service providers where appropriate.
• Develop a good working knowledge of the Group's business applications, including Transport Management Systems (TMS), Electronic Data Interchange (EDI) and financial systems.
• Provide IT support across Woodside Group locations, including occasional travel to UK and Ireland sites as required.
• Work independently, demonstrate initiative and manage assigned tasks effectively.

To be successful in this role, you'll need:

• Minimum of three years' experience in a similar IT Support, Systems Administrator or IT Infrastructure role.
• Strong problem-solving and analytical skills, with the ability to investigate and resolve technical issues effectively.
• Ability to work well under pressure and manage competing priorities.
• Ability to work independently and as part of a wider IT team.
• A keen interest in current and emerging technologies, with a commitment to ongoing professional development.
• Willingness and flexibility to work outside normal business hours during planned maintenance activities when required.

It would also be beneficial to have:

• ITIL certification or an understanding of IT service management principles.
• Experience supporting multi-site IT environments, including networking, VPNs and cloud-based infrastructure.
• Knowledge and practical experience of backup, recovery and disaster recovery solutions.
• Familiarity with endpoint security and protection platforms.
• Experience administering Microsoft 365, Microsoft Entra ID and Azure environments.
• Knowledge of cyber security best practices and information security frameworks, such as ISO/IEC 27001.

You'll benefit from:

• Competitive salary.
• 33 days' annual leave.
• Fully funded health plan with Healthshield.
• Long service recognition.
• Cycle to Work Scheme.
• Opportunities for personal development.
• Role-specific training.

Woodside Logistics Group is committed to having an inclusive workplace where every team member feels they belong. If you require accommodations during the recruitment process or have questions relating to accessibility, please contact us.

Any offer of employment is conditional upon a clear pre-employment drug screening test. You are advised to submit your application as soon as possible, as we reserve the right to close the vacancy once sufficient applications have been received.