Customs & Transport Administrator in Newtownabbey

Reporting to: Customs Administration Manager

Location: Woodside Haulage Ltd, Head Office, Ballynure

Hours of Work: 4 on 4 off rotational shift pattern

Contract Type: Full-time, Permanent

About Us: At Woodside Logistics Group, we've been keeping the UK and Ireland moving since 1967. As one of the region's leading logistics providers, we deliver integrated transport, distribution, warehousing, customs and global freight solutions through our family of specialist businesses. We believe in creating an environment where our team members feel valued, supported and empowered to build rewarding careers, with opportunities to learn, develop and grow alongside our business.

Your New Opportunity: This opportunity is within our Woodside Haulage division, one of the largest and most established parts of our business. Joining Woodside Haulage means becoming part of a fast-paced operation where safety, service and teamwork are at the heart of everything we do. As a Customs & Transport Administrator, you will play a key role in supporting the day-to-day administration of both transport operations and customs activities. This is a varied and rewarding role that requires excellent organisational skills, strong attention to detail and the ability to manage multiple priorities.

What We Offer: In return for your commitment and contribution, you'll benefit from:

• Competitive salary
• Health Cash Plan
• Access to our Employee Assistance Programme (EAP)
• 23.5 days' annual leave
• Ongoing learning and development opportunities
• Regular company events and wellbeing initiatives
• Free on-site parking
• Modern, state-of-the-art office facilities
• A supportive, collaborative and friendly working environment

What This Role Involves:

• Obtaining, reviewing and validating customer information required to support customs clearance processes, ensuring all documentation is complete and accurate.
• Coordinating the transfer of customer, vehicle and shipment information to the Customs team within required timescales.
• Monitoring the progress of customs clearances to facilitate the timely movement of customer shipments.
• Arranging and managing ferry bookings following customs clearance, ensuring shipments are scheduled in line with operational requirements.
• Working closely with Customer Services, Transport Operations and customs colleagues to support the smooth and efficient movement of goods.
• Liaising with customers, drivers, ferry operators and other external stakeholders to resolve queries and provide timely operational updates.
• Completing customs and transport administration accurately and in accordance with Company procedures and relevant legislation.
• Maintaining accurate transport, customs and shipment records using Company systems.
• Monitoring shipment progress and responding proactively to operational issues, delays or changes to minimise disruption.
• Delivering a high standard of customer service by communicating professionally, managing expectations and resolving queries efficiently.
• Building and maintaining effective working relationships with colleagues and stakeholders across the business.
• Operating in line with Company policies, procedures and IT governance standards.
• Contributing positively to team objectives and supporting continuous improvement initiatives.
• Undertaking any other reasonable duties aligned to the role, as required.

What You'll Need:

Essential:

• A minimum of one year's administrative experience within a fast-paced office environment.
• Strong written and verbal communication skills.
• Competent in the use of Microsoft Office applications, including Outlook, Word and Excel.

Desirable:

• Previous experience working within a transport, logistics or customs environment.
• Experience using transport management, customs or other operational systems.

The Person We're Looking For: We're looking for someone who:

• Is highly organised and able to manage multiple priorities in a fast-paced environment.
• Has excellent attention to detail and takes pride in producing accurate, high-quality work.
• Is proactive, reliable and able to use their initiative to resolve day-to-day issues.
• Builds positive working relationships and enjoys working collaboratively as part of a team.
• Has a professional, customer-focused approach and communicates confidently with colleagues, customers and external stakeholders.
• Remains calm under pressure and adapts well to changing operational demands.
• Is enthusiastic about learning new skills and developing a career within the transport and logistics industry.

Woodside Logistics Group is committed to having an inclusive workplace where every team member feels they belong. If you require accommodations to be made during the recruitment process or have questions relating to accessibility, please contact us.

Please note: The company operates pre-employment drugs screening testing and any offer of employment made is conditional upon a clear pre-employment drugs screening test. You are encouraged to submit your application as soon as possible, as we reserve the right to close this vacancy early should we receive a sufficient number of suitable applications.