Sales Support Administrator TLNT1_NI in Ballyclare

Reporting to: Sales Manager

Location: Head Office, Ballynure

Hours of Work: Mon - Fri, 09:00 - 17:00

Contract Type: Full-time, Fixed-Term Contract (approximately 9 months, to cover maternity leave, with the potential for a permanent position thereafter)

About Us: At Woodside Logistics Group, we have been keeping the UK and Ireland moving since 1967. As one of the region's leading logistics providers, we deliver integrated transport, distribution, warehousing, customs and global freight solutions through our family of specialist businesses. We believe in creating an environment where our team members feel valued, supported and empowered to build rewarding careers, with opportunities to learn, develop and grow alongside our business.

Your New Opportunity: We have an exciting opportunity for a Sales Support Administrator to join our Distribution team on a full-time, fixed-term contract for approximately 9 months. In this role, you will provide essential administrative support to our Commercial team, preparing accurate quotations for customers and helping to ensure the efficient delivery of our sales processes. You will play a key role in supporting the team to deliver an excellent customer experience while contributing to the continued success of the business.

What We Offer: In return for your commitment and contribution, you'll benefit from:

• Competitive salary
• Health Cash Plan
• Access to our Employee Assistance Programme (EAP)
• 33 days' annual leave
• Ongoing learning and development opportunities
• Regular company events and wellbeing initiatives
• Free on-site parking
• Modern, state-of-the-art office facilities
• A supportive, collaborative and friendly working environment

What This Role Involves:

• Responding promptly and professionally to customer pricing enquiries, preparing accurate quotations within required timescales.
• Recording and maintaining customer quotations using the Company's Transport Management System and other internal systems.
• Following up quotations to obtain customer feedback and support business development opportunities.
• Receiving customer bookings, accurately inputting job details onto the Transport Management System and applying the appropriate pricing.
• Setting up and maintaining customer rate cards, ensuring agreed pricing structures are accurately recorded.
• Manually pricing transport jobs where required, ensuring accuracy and compliance with agreed commercial rates.
• Reviewing and approving customer and partner invoices, resolving any pricing discrepancies where necessary.
• Building and maintaining effective working relationships with customers and colleagues to deliver a high standard of service.
• Maintaining accurate customer, pricing and operational records in accordance with Company procedures.
• Operating in line with Company policies, procedures and IT governance standards.
• Contributing positively to team objectives and supporting continuous improvement initiatives.

What You'll Need:

Essential:

• A minimum of one year's administrative experience within a fast-paced office environment.
• A minimum of one year's experience using Microsoft Office applications and in-house databases or management systems.
• A high level of numeracy with excellent attention to detail and accuracy.
• Experience preparing quotations, processing orders or undertaking pricing-related administrative duties.
• A confident and professional telephone manner with excellent written and verbal communication skills.
• Previous experience delivering a high standard of customer service and acting as a first point of contact for customers.

Desirable:

• Previous experience within a transport, logistics or distribution environment.
• Experience using a Transport Management System (TMS) or similar operational software.
• Experience setting up customer rate cards, pricing transport jobs or processing customer and partner invoices.
• An understanding of commercial pricing or sales support processes.

The Person We're Looking For:

We're looking for someone who:

• Is highly organised and able to manage multiple priorities while working to deadlines.
• Has excellent attention to detail, strong numerical skills and takes pride in producing accurate work.
• Is proactive, reliable and able to use their initiative to resolve day-to-day issues.
• Builds positive working relationships and enjoys working collaboratively as part of a busy Commercial team.
• Has a professional, customer-focused approach and communicates confidently with customers, colleagues and external partners.
• Remains calm under pressure and adapts well to changing priorities and business demands.
• Is enthusiastic, eager to learn and committed to delivering a high standard of service.

If you would like more information about the role call Woodside Logistics Group is committed to having an inclusive workplace where every team member feels they belong. If you require accommodations to be made during the recruitment process or have questions relating to accessibility, please contact us.

Please note: The company operates pre-employment drugs screening testing and any offer of employment made is conditional upon a clear pre-employment drugs screening test. You are encouraged to submit your application as soon as possible, as we reserve the right to close this vacancy early should we receive a sufficient number of suitable applications.

Where the number of applications received exceeds the anticipated volume, the Company reserves the right to enhance the shortlisting criteria in order to facilitate the selection process. Prospective employees are expected to disclose any unspent criminal convictions during the recruitment process. Having a criminal record will not necessarily prevent you from obtaining a position with the Company. Any disclosure will be considered fairly and in line with the requirements of the role and applicable legislation.

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