At a Glance
- Tasks: Manage customer interactions and process Proof of Delivery efficiently.
- Company: Join Woodside Logistics, a leader in transport with over 50 years of experience.
- Benefits: Enjoy competitive salary, 33 days holiday, and a fully funded health plan.
- Other info: Inclusive workplace with opportunities for personal development and role-specific training.
- Why this job: Be the key contact for customers and enhance your admin skills in a dynamic environment.
- Qualifications: 1 year of experience with Microsoft packages and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Responsible to: Operations Director / General Manager
Department: Woodside Haulage Ltd
Contract Type: Permanent
Shift Pattern: Monday to Friday 9-5pm
Who are we? Woodside Logistics Group has over 50 years' experience of transporting between Great Britain and Ireland. There is a strong 'can do' culture within Woodside Logistics, driving us to find solutions which makes meeting our customers' needs a priority. We also place great emphasis on maintaining quality equipment, delivering quality training and applying rigorous controls. Operating across the UK and Ireland, we are proud to have one of the largest and most diverse trailer fleets in the industry.
The Role: Working within our existing administration team, being the key point of contact for our customers and partners. To pro-actively foster and develop close working relationships with customers, partners and colleagues. To accurately input an update information onto our own and partners operating systems. To provide and maintain excellent levels of attention to detail to ensure all goods delivered are receipted and processed, therefore ensuring our delivery and collection performance is met and maintained.
- Receive and process Proof of Delivery (POD's) by logging on Transport Management system and passing processed POD's to Accounts in an efficient & Timely manner
- Input data into company computer system in an accurate and efficient manner
- Debrief drivers to ensure PODs are received for each delivery carried out.
- Chase outstanding PODS to ensure that invoicing gets carried out quickly.
- Inspect PODS for clauses due to damage or shortage & ensure customers and claims dept have knowledge of this
- Ensure reporting is completed as per individual customer requirements.
- Answer telephone calls in a quick and polite manner.
- Report any customer complaints or complaints of any type to the Operations Manager
- Scan Processed PODs onto Traffic Management System
The Person: Will possess excellent verbal, written, and communication skills with the ability to communicate across different media (e.g. telephone, e mail and electronic messaging). Will have high levels of accuracy and attention to detail. Will be passionate about delivering outstanding customer service to our customers, colleagues, and partners. While full training will be provided around systems, a strong overall I.T. knowledge is essential.
Essential criteria:
- 1 year's previous experience in the use of all Microsoft packages
- Previous experience in a fast-paced office environment dealing with large volume of calls and administrative duties
Benefits:
- Competitive salary
- 33 days holidays per year
- Fully funded health plan with Healthshield
- Long service recognition
- Cycle to work scheme
- Opportunities for personal development
- Role specific training
Our Diversity and Inclusion commitments: Woodside Logistics Group is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process or have questions relating to accessibility, please contact us.
Please note: The company operate pre-employment drugs screening testing and any offer of employment made is conditional upon a clear pre-employment drugs screening test. You are advised to submit your application as soon as possible as we reserve the right to close the posts at any time, once we have sufficient applications. Prospective employees are expected to disclose any unspent convictions during the recruitment process. A criminal record will not necessarily be a bar to obtaining a position. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
POD Administrator in Ballyclare employer: Woodside Logistics Group
Woodside Logistics Group is an exceptional employer, offering a supportive work culture that prioritises employee development and customer satisfaction. With competitive salaries, generous holiday allowances, and a commitment to diversity and inclusion, employees can thrive in a dynamic environment while enjoying benefits like a fully funded health plan and opportunities for personal growth. Located at the heart of the logistics industry, this role as a POD Administrator provides a chance to be part of a dedicated team that values quality and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land POD Administrator in Ballyclare
✨Tip Number 1
Get to know the company! Research Woodside Logistics Group and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of interaction with customers and colleagues, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've successfully managed tasks that required precision. This will demonstrate that you’re the right fit for the POD Administrator role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our team at Woodside Logistics.
We think you need these skills to ace POD Administrator in Ballyclare
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the POD Administrator role. Highlight your experience in administration and customer service, and don’t forget to mention your attention to detail – it’s key for this position!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for delivering outstanding customer service and how your skills align with our 'can do' culture at Woodside Logistics.
Show Off Your IT Skills:Since a strong overall IT knowledge is essential, make sure to mention any relevant software or systems you’ve used before. If you’re familiar with Microsoft packages, let us know how you’ve used them in past roles!
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way to ensure your application gets to us quickly and efficiently. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Woodside Logistics Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the POD Administrator role. Familiarise yourself with the key responsibilities like processing Proof of Deliveries and maintaining customer relationships. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, prepare to demonstrate these skills during the interview. Practice answering common questions clearly and concisely, and think of examples where you've successfully communicated with customers or colleagues in the past.
✨Highlight Your Attention to Detail
Attention to detail is crucial for a POD Administrator. Be ready to discuss how you've ensured accuracy in your previous roles, especially when dealing with data entry or customer information. You might even want to bring up specific instances where your attention to detail made a difference.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
