At a Glance
- Tasks: Be the friendly voice for customers, ensuring smooth deliveries and building strong relationships.
- Company: Join Woodside Haulage, a leading logistics company in the UK and Ireland.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Inclusive workplace with a commitment to diversity and career development.
- Why this job: Make a real difference in customer experiences while developing your communication skills.
- Qualifications: Strong communication skills and a passion for outstanding customer service.
The predicted salary is between 25000 - 30000 £ per year.
Responsible to: Customer Service Manager / Operations Director
Department: Woodside Haulage Ltd
Salary: Competitive
Working hours: Monday - Friday 8am - 5pm
About the Company: Woodside Haulage is the largest of the 5 divisions of Woodside Logistics Group delivering full trailer loads across UK and Ireland with Depots in Ballynure, Dublin and Preston.
The successful candidate will be an excellent communicator with the ability to work well under pressure both as part of a team and on their own initiative. They will have the ability to build strong working relationships and create a positive working environment.
Job Summary: Working within our existing Customer Services team based in Ballynure, Co Antrim, this person will act as the initial point of contact for our customers and partners:
- To provide and maintain excellent levels of Customer Service to help ensure all goods are delivered within the required transit times, therefore ensuring our delivery and collection performance is met and maintained.
- To pro-actively foster and develop close working relationships with customers, partners and colleagues.
- To accurately input and update collections / delivery information onto our own and partners operating systems.
The Person: The successful candidate will:
- Have excellent verbal, written, and communication skills with the ability to communicate across different media (e.g. telephone, e mail and electronic messaging).
- Have high levels of accuracy and attention to detail.
- Be passionate about delivering outstanding customer service to our customers and partners.
- Strong overall I.T. knowledge as there will be exposure to a number of different operating systems.
Essential Criteria: At least one years' experience using IT systems to include Microsoft Office.
Desirable Criteria: Previous experience in a fast-paced office environment dealing with a large volume of calls and administrative duties. At least one years' previous experience in a customer service role.
Our Diversity and Inclusion commitments: Woodside Logistics Group is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process or have questions relating to accessibility, please contact us.
Please note: The company operate pre-employment drugs screening testing and any offer of employment made is conditional upon a clear pre-employment drugs screening test. You are advised to submit your application as soon as possible as we reserve the right to close the posts at any time, once we have sufficient applications. Prospective employees are expected to disclose any unspent convictions during the recruitment process. A criminal record will not necessarily be a bar to obtaining a position.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Customer Service Representative TLNT1_NI in Ballyclare employer: Woodside Logistics Group
Woodside Haulage Ltd is an exceptional employer, offering a supportive and dynamic work environment in Ballynure, Co Antrim. With a strong commitment to employee growth and development, the company fosters a culture of teamwork and open communication, ensuring that every team member feels valued and empowered. Employees benefit from competitive salaries, a focus on diversity and inclusion, and the opportunity to build meaningful relationships with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative TLNT1_NI in Ballyclare
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Woodside Logistics Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Woodside Logistics Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative TLNT1_NI in Ballyclare
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Woodside Logistics Group:Your cover letter is your chance to shine! Tell us why you want to work at Woodside Logistics Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Woodside Logistics Group!
How to prepare for a job interview at Woodside Logistics Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
