At a Glance
- Tasks: Create unforgettable events on stunning vessels while ensuring top-notch service and attention to detail.
- Company: Join Woods’ Silver Fleet, a leader in luxury event experiences on the River Thames.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for personal growth.
- Other info: Fast-paced environment with room for career advancement and learning.
- Why this job: Be part of a creative team that transforms visions into reality in a unique setting.
- Qualifications: Strong customer service skills, creativity, and a passion for high-end events are essential.
The predicted salary is between 30000 - 40000 £ per year.
Creating memorable events and experiences for our customers across our unique set of vessels and venues by ensuring the highest standards of event delivery and customer focus whilst representing the image and values of Woods’ Silver Fleet.
Managing all aspects of event planning, from handover from the sales team to handover to the operations team.
You will be the point of contact for clients, vendors and internal teams ensuring every detail is handled with care, creativity and professionalism.
The Location An Iconic set of Venues on the River Thames.
This role is location based with the opportunity of occasional remote working depending on business demands.
The Person Excellent customer facing skills and a deep operational understanding.
Passion and taking pride in creating exceptional events in an environment like no other.
Exceptional organizational skills and an outstanding level of attention to detail, whilst striking the balance between the demands of the business and consistently exceeding guests’ expectations.
Enthusiastic about high end food, beverage and event add-ons.
Ability to work in a fast paced and challenging environment.
Creative and able to think outside the box.
Take responsibility and ownership of your role within the company.
Be curious and keen to progress as part of a growing business.
Confident, analytical, a calm problem-solver and an excellent communicator.
The Expectations Maintain excellent customer service and operating standards at all times by devising comprehensive event plans to inform the team about each event so that they may deliver accordingly.
Develop full knowledge of Woods Quay, the vessels, their capacities and capabilities, F&B offering, entertainment options and how they operate within the event space.
Gain full proficiency in the CRM to manage event details, including creating charter/ catering orders, invoices and other event-related documents.
Assist the team with generating the weekly events orders, general office duties and other ad-hoc event related tasks.
Understanding of the specific H&S requirements and procedures of our vessels/ venue and ensuring these are adhered to for all events.
Booking of all required event elements such as piers, decorations, audio‑visual production, entertainment.
Sourcing new suppliers to ensure that we are constantly at the forefront of the industry as well as developing and maintaining supplier relationships.
Attend events on a regular basis to ensure you are/ stay familiar with the “end product”.
Client Relationship Be thoughtful and thorough in building and maintaining relationships with clients, suppliers and the internal team.
Understand and anticipate varying customer needs and strive to exceed expectations.
Conduct client food tastings to ensure that clients feel at ease with the product and to maximize upselling opportunities.
If onboard for one of your events you may be the main point of contact for the client.
Have innate understanding of the luxury events market and be able to deal with a variety of clients from different backgrounds and industries and tailor event requirements accordingly.
Cost Control and Sales Ensure events revenues are maximised via creative and thoughtful upselling of food, beverage and event add-on’s.
Prepare pre and post event invoices, ensuring prompt
Event Planner in Cardiff employer: Woods River Cruises
Woods’ Silver Fleet is an exceptional employer, offering a vibrant work culture that thrives on creativity and customer focus. Located along the iconic River Thames, our team enjoys unique venues and the opportunity to craft memorable events while benefiting from professional growth and development in a supportive environment. With a commitment to excellence and a passion for high-end experiences, we empower our employees to take ownership of their roles and exceed guest expectations.
StudySmarter Expert Advice🤫
We think this is how you could land Event Planner in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Woods River Cruises. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Woods River Cruises
Don't be shy about reaching out to Woods River Cruises directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Event Planner in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Woods River Cruises and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Woods River Cruises
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
