Senior Duty Officer - Gym and Fitness

Maternity Cover - Senior Duty Officer

24 hours per week

£13.72 per hour

We are seeking a senior duty officer for a maternity cover within the sports centre, hub and gym. As this role is part of a school environment, a full enhanced DBS is required.

Job Purpose:

Job Purpose: To supervise and oversee the operation of the Sports Centre, Hub and Gym, ensuring the Health and Safety of all staff and customers. To ensure the highest standards of service are provided, aiming to maintain and increase sales and retention levels.

To complete any required administrative, financial and marketing duties, to assist the Centre Operations. To direct and support the Group Exercise Fitness Instructors, Fitness Leisure Assistants and Casual Support Assistants to fulfil their roles and responsibilities, ensuring that all procedures are adhered to. To be on call as a reserve for when Gym Managers are absent.

Principal Duties:

Maintain high ‘front of house’ standards and assist with the smooth running of the centre. To act as the responsible Manager on shift, and to manage the effectiveness of other staff on shift, ensuring all tasks and duties are completed to the highest standard.

Responsible for the opening and closing of Hub and Sport Centre Facilities in line with Health and Safety Procedures.

Maintain customer service standard, to ensure that the centre adheres to the Academy’s and Sports Centres policies/procedures, practices and strategies including financial regulations and health & safety requirements.

Responsible for day to day financial matters; till management, cashing up and banking procedures, ensuring all are conducted efficiently in line with Centre’s policies.

To support the Site Managers with ensuring Health and Safety matters are reported and actions taken accordingly in line with procedures and policies. Particular areas of awareness will include, cleaning and maintenance of the Leisure and Letting facilities.

To deal effectively with all bookings and effectively manage customer enquiries, queries and complaints. Ensure all administrative tasks are completed accurately for all bookings and enquiries, and conducted efficiently in line with the Centre’s policies.

To actively seek out new memberships/custom and support management with developing and implementing strategies and targets.

To carry out administration, marketing, data collection and financial reports. This will include staff rotas, lettings invoices and staff overtime sheets

To have oversight over the team when the Managers are not around, being responsible for delegating jobs, managing time and making sure the Centre continues to run smoothly.

To assist the Managers:

In monitoring and evaluating all aspects of the operation of the Gym, including; Information Technology, Administration, Human Resource Management, Business Development and Financial Management.

In delivering effective and professional service, including the selling of memberships, recurring card payments and Centre bookings.

To market, promote and evaluate all aspects of the Centre to ensure value for money and financial viability across the whole service.

In planning, development and organisation of the Gym facility, Gym memberships, Fitness Programmes, Health Initiatives and Fitness Classes.

In planning, development and organisation of Children’s Parties and Holiday Programmes/Course.

In the development, organisation and monitoring of all Gym Memberships and Sports Centre Customers to ensure a high quality service.

General Duties:

• To be on call at established times for emergency operational cover.
• To provide cover for the Managers and Duty Officers where required including Annual Leave Cover.
• To follow The Academy’s Safeguarding Policy at all times and report to Manager, any issues or concerns in line with the Academy’s Safeguarding Policy.
• To follow the Sports Centre Normal Operating Procedures.
• To undertake health and safety duties as detailed in the Academies and Sports Centre Health and Safety policy.
• To maintain personal and professional development to meet the changing demands of the job, and participate in appropriate training activities as required by the Manager.
• To maintain and develop good working relationships with both internal and external customers and stakeholders, including Staff, Young People, the General Public, Schools, Community Groups, Sports Clubs and Officers of the Council
• To undertake other duties, training and or hours of work as reasonably required which are consistent with the general level of responsibility with this post.