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- Tasks: Support vulnerable individuals to improve their financial wellbeing and assist with welfare benefits applications.
- Company: Join a compassionate team dedicated to making a difference in people's lives.
- Benefits: Enjoy remote work flexibility and the chance to make a real impact.
- Why this job: Empower others while developing your skills in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Opportunity for on-site consultations at NHS locations.
The predicted salary is between 30000 - 42000 £ per year.
The Welfare Benefits Specialist will work with, support, assist and represent vulnerable people of all ages and abilities to improve their financial situation and wellbeing. You will assess people's circumstances and assist them accordingly. This will involve helping people to apply for welfare benefits, completing mandatory reconsiderations and representing them at tribunal. You will work with the elderly, ill, disabled and the young. This may also include on-site consultations with clients at NHS sites.
Key Responsibilities:
- Working with and supporting vulnerable people of all ages and abilities to try to maximise their income and improve their financial circumstances and wellbeing.
- Develop and manage interviews with clients using sensitive listening and questioning skills in order to allow clients to explain their problem.
- Complete an initial assessment of a client's needs to identify areas where support is required and plan next steps/provide support throughout the process.
- Actively encourage engagement from clients referred through to the service from both internal and external sources.
- Carry a caseload of enquiries requiring detailed ongoing casework.
- Maintain accurate and appropriate records relating to each case, recording all activity, interventions and outcomes within the case record whilst ensuring that correct procedures are followed to ensure quality standards are met.
- Help people to apply for welfare benefits, trust funds, OT assessments etc., as well as assisting with completing mandatory reconsiderations and representing people at tribunal.
- Manage your own workload, administration and diary commitments.
- Travel off site to attend dialysis units where required.
- Ensure a high-quality service to customers including, but not limited to, face to face, telephone, written and emails.
- Work with colleagues, stakeholders and health and social care professionals to evaluate caseload needs and the progress that has been made.
- Provide some technical supervision to support the Welfare Benefit Advice team in their roles to ensure the service is accurate, effective and tailored to the individuals' circumstances.
Welfare Benefits Specialist - Remote in Sutton Coldfield employer: Woodrow Mercer Healthcare Limited
Contact Detail:
Woodrow Mercer Healthcare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Benefits Specialist - Remote in Sutton Coldfield
✨Tip Number 1
Familiarise yourself with the various welfare benefits available in the UK. Understanding the specifics of each benefit will help you demonstrate your knowledge during interviews and show that you're prepared to assist clients effectively.
✨Tip Number 2
Practice your active listening and questioning skills. Since the role involves sensitive interactions with vulnerable individuals, being able to communicate effectively and empathetically will be crucial in showcasing your suitability for the position.
✨Tip Number 3
Network with professionals in the welfare benefits sector. Engaging with others who work in similar roles can provide insights into the challenges faced and best practices, which you can mention during your interview to highlight your proactive approach.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully supported individuals or managed a caseload. Being able to share specific instances will help illustrate your capability to handle the responsibilities outlined in the job description.
We think you need these skills to ace Welfare Benefits Specialist - Remote in Sutton Coldfield
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Welfare Benefits Specialist. Highlight your understanding of working with vulnerable populations and how you can contribute to improving their financial situations.
Tailor Your CV: Make sure your CV reflects relevant experience in welfare benefits, casework, or support roles. Emphasise any skills in sensitive communication, assessment, and client engagement that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping vulnerable individuals. Include specific examples of past experiences where you've successfully supported clients in similar situations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Woodrow Mercer Healthcare Limited
✨Show Empathy and Understanding
As a Welfare Benefits Specialist, you'll be working with vulnerable individuals. During the interview, demonstrate your ability to empathise and understand their situations. Share examples from your past experiences where you've successfully supported someone in need.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you would manage sensitive conversations and ensure clients feel heard. Use specific examples to illustrate your listening and questioning skills.
✨Demonstrate Problem-Solving Abilities
The job involves assessing clients' needs and finding solutions. Prepare to discuss scenarios where you've had to think critically and creatively to resolve issues. This will show your potential employer that you can handle the complexities of the role.
✨Familiarise Yourself with Welfare Benefits
Knowledge of welfare benefits is crucial for this position. Before the interview, brush up on the various types of benefits available and any recent changes in legislation. This will not only help you answer questions confidently but also show your commitment to the role.
