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- Tasks: Deliver on-site maintenance and repairs for commercial laundry equipment across Hertfordshire.
- Company: Leading manufacturer of commercial laundry equipment with a strong service focus.
- Benefits: £36,000 salary, bonuses, overtime pay, 28 days holiday, and private healthcare.
- Other info: Enjoy structured hours, a supportive team culture, and opportunities for professional development.
- Why this job: Be the face of the company and make a real difference in customer satisfaction.
- Qualifications: Experience with white goods and electrical/mechanical competence required.
The predicted salary is between 36000 - 50400 £ per year.
Location: Hertfordshire & neighbouring areas (Bedfordshire, Buckinghamshire, WD, HA / SG / UB / LU)
Salary: £36,000 basic + bonus structure, overtime pay & company benefits
Employer: Confidential leading manufacturer & service provider of commercial laundry equipment
About the Role
As a Field Service Engineer, you will be the face of our company—delivering exceptional on-site maintenance, repairs and technical support for our industry-leading commercial laundry machines. You’ll work closely with end-users and distributor technicians to diagnose faults, carry out preventive servicing, and minimise equipment downtime.
Key Responsibilities:
- Attend customer sites across Hertfordshire and neighbouring counties to perform repairs, preventative maintenance and servicing on commercial laundry equipment (both proprietary and third-party machines).
- Troubleshoot and diagnose electrical, mechanical, hydraulic and pneumatic faults efficiently, ensuring high first-time-fix rates.
- Maintain accurate service records, parts usage logs and work-completion documentation.
- Ensure your service vehicle is well stocked, organised and maintained to company standards.
- Provide telephone support and guidance to customers and distributor technicians when on-site attendance isn’t required.
- Contribute to continuous-improvement initiatives: assist with technical bulletins, training materials and product-enhancement feedback.
What We’re Looking For:
- White Goods Experience (Ideal): Prior experience working on domestic or commercial white goods (washers, dryers, dishwashers, etc.) is highly desirable.
- Electrical & Mechanical Competence: City & Guilds or NVQ Level 3 (or equivalent) in an electrical/mechanical discipline, or 2+ years’ field-service experience in a related industry.
- Technical Aptitude: Proven ability to read electrical schematics, perform safe isolation/dead testing, and fault-find electronic and electromechanical systems.
- Gas Qualification (Desirable): Commercial or domestic gas-service certification; support available for Gas Safe registration if not already qualified.
- Communication Skills: Excellent verbal and written skills, with a customer-focused mindset.
- Travel Flexibility: Willingness to travel regionally (Hertfordshire & neighbouring counties) and occasionally overnight.
- Team Player: Self-motivated, trustworthy and adaptable; able to work independently while contributing to a broader support network.
What We Offer:
- Competitive Remuneration: £36,000 basic salary plus fixed bonus scheme, overtime rates and additional travel allowances.
- Vehicle Provision: Fully maintained company van, with fuel card and business-use insurance.
- Comprehensive Benefits: 28 days’ holiday (plus bank holidays), Pension scheme with employer contributions, Private healthcare & life-assurance cover, Training & development (including technical upskilling and Gas Safe courses).
- Work–Life Balance: Structured hours, predictable travel and a supportive team culture committed to your well-being.
Field Service Engineer employer: Woodrow Mercer Engineering
Contact Detail:
Woodrow Mercer Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and knowledge about commercial laundry equipment. Be ready to showcase your problem-solving abilities and share examples of how you've tackled challenges in the past.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
✨Tip Number 4
Apply through our website for the best chance at landing that Field Service Engineer position. We love seeing applications directly from motivated candidates like you, so make sure to check it out!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience with white goods and any electrical or mechanical qualifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer-focused mindset and communication skills!
Show Off Your Technical Skills: In your application, be sure to showcase your technical aptitude. Mention any experience you have with diagnosing faults and performing repairs on commercial laundry equipment. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Woodrow Mercer Engineering
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around electrical and mechanical systems. Be ready to discuss your experience with white goods and any relevant qualifications you have, like City & Guilds or NVQ Level 3.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and fixed faults in the past. Think about times when you had to troubleshoot under pressure and how you managed to get the job done efficiently.
✨Be Customer-Focused
Since you'll be the face of the company, it's crucial to demonstrate your communication skills. Practice explaining complex technical issues in simple terms, and think of examples where you've provided excellent customer service.
✨Get Organised
Talk about how you keep your service vehicle stocked and organised. Mention any systems you use to maintain accurate service records and logs, as this shows you're detail-oriented and professional.