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- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to putting pets first.
- Benefits: Competitive salary, generous leave, staff discounts, and mental health support.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience; veterinary setting experience is a bonus.
- Other info: Clear career progression with training opportunities in a supportive team environment.
The predicted salary is between 12000 - 18000 £ per year.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day!
Role Details:
- Location: To be based at our Warden Hill site - Salisbury Avenue, Warden Hill, Cheltenham, GL51 3GA
- Contract: Permanent
- Hours: 19.5 hours per week
- Shift Pattern: Monday, Tuesday, Thursday and Friday, with a 1:6 share in the Saturday rota
About the Role:
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We’re Looking For:
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You:
- Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
- Generous 5-week annual leave plus Bank Holidays (pro rata)
- A collaborative and supportive team environment
- Staff discounts on veterinary services and products
- Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
- And so much more!
For a full list of what we offer, click here: CVS Vets | What We Offer
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you’ll gain the knowledge and confidence to deliver top-tier client service and advance your career with us. CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.
Ready to join us? Click the ‘Apply Now’ button below. Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist - in Cheltenham employer: Woodlands Veterinary Clinic (Cheltenham)
Contact Detail:
Woodlands Veterinary Clinic (Cheltenham) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - in Cheltenham
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on CVS Vets and their mission. This will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be handling calls and interacting with clients regularly. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled emotional situations in the past. This will demonstrate your ability to provide support to clients during tough times.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our supportive community at CVS Vets. Don’t miss out!
We think you need these skills to ace Veterinary Receptionist - in Cheltenham
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Mention any relevant experience you have with pets or in a veterinary setting to show us you're the right fit for our team.
Tailor Your CV: Make sure your CV is tailored to the role of Veterinary Receptionist. Highlight your communication skills and customer service experience, as these are key to making clients feel welcomed and valued at our practice.
Be Professional Yet Friendly: In your cover letter, strike a balance between professionalism and warmth. We want to see that you can handle emotional situations with grace while also being approachable and friendly to clients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at CVS Vets.
How to prepare for a job interview at Woodlands Veterinary Clinic (Cheltenham)
✨Know Your Stuff
Before the interview, make sure you’re familiar with CVS Vets and their mission to put pets first. Research their values, services, and any recent news about the practice. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Empathy
As a Veterinary Receptionist, you'll need to handle emotional situations with grace. Prepare examples from your past experiences where you've demonstrated empathy and excellent customer service. This will highlight your ability to support clients during distressing times.
✨Practice Common Scenarios
Think about the day-to-day tasks of a Veterinary Receptionist, like managing calls or processing payments. Practise how you would handle these scenarios in an interview setting. Role-playing with a friend can help you feel more confident and articulate your thought process.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support staff well-being. This shows that you’re not just interested in the job, but also in being part of a supportive community.
