Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to clients.
- Company: CVS Group plc is a leading UK veterinary services provider, passionate about animal care.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, private healthcare, and a supportive team environment.
- Other info: Roles available in Plymouth and Ivybridge with flexible shift patterns.
- Why this job: Make a difference in pets' lives while working in a friendly, inclusive atmosphere with growth opportunities.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication and empathy skills required.
The predicted salary is between 20000 - 28000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Woodlands Veterinary Group!
Location: Plymouth
Contract: Permanent
Shift Pattern as listed below:
- Week One – Thursday 10:30 – 19:00 and Sunday 9:00 – 15:00
- Week Two – Thursday 10:30 – 19:00 and Saturday 13:00 – 18:00
- Week Three – Thursday 10:30 – 19:00, Saturday 13:00 – 18:00 and Sunday 9:00 – 15:00
- Week Four – Thursday 10:30 – 19:00 and Saturday 8:30 – 18:00
- Week Five – Thursday 10:30 – 19:00, Saturday 08:30 – 18:00 and Sunday 9:00 – 15:00
About Woodlands Veterinary Group: We are a large friendly team working across two-sites dedicated to providing the best clinical care to our patients and providing outstanding customer service for our clients. We pride ourselves on providing a friendly and inclusive atmosphere, with exciting opportunities for growth. Take a look at the practice here: Woodlands Veterinary Hospital, Manadon | The Vet Collection
About CVS: CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day
About the role
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Dispensing medications
- Taking payments
- Adhering to company policies and procedures to achieve key performance targets, client satisfaction and engagement
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you
- Salary in line with the NMW
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- A range of health benefits including private healthcare
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and more! Or, if easier, you can find a full list by clicking here: CVS Employee Benefits- what we can offer you!
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click \’Apply Now\’.
#J-18808-Ljbffr
Veterinary Receptionist employer: Woodlands (Plymouth)
Contact Detail:
Woodlands (Plymouth) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Woodlands Veterinary Group. Understanding their approach to pet care and customer service will help you align your responses during any interviews or conversations.
✨Tip Number 2
Showcase your passion for animals in your interactions. Whether it's through your enthusiasm in conversations or by sharing relevant experiences, demonstrating your love for pets can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you handle emotional situations, as this role may involve dealing with distressed pet owners. Having examples ready can illustrate your resilience and empathy, which are crucial for a Veterinary Receptionist.
✨Tip Number 4
Network with current or former employees of CVS or Woodlands Veterinary Group. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application process.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles. Emphasise skills like customer service, communication, and empathy, which are crucial for a Veterinary Receptionist.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animals and your desire to work in a veterinary environment. Mention specific experiences that demonstrate your ability to handle emotional situations and provide excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with database management systems. This will show that you have the technical skills needed for the role.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Mention why you want to work at Woodlands Veterinary Group and how you align with their values of making pets a priority.
How to prepare for a job interview at Woodlands (Plymouth)
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the interviewers who value a genuine passion for animal care.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practice clear and friendly communication, and be prepared to discuss how you've handled difficult situations in the past, showcasing your empathy and problem-solving skills.
✨Familiarise Yourself with the Role
Review the job description thoroughly and understand the day-to-day responsibilities. Be ready to discuss how your previous receptionist experience aligns with the tasks mentioned, such as booking appointments and managing client queries.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about the team culture, growth opportunities, and their approach to client care. This shows your interest in the role and helps you gauge if it's the right fit for you.