Patient Services Administrator/Receptionist

We are looking to recruit friendly, enthusiastic, caring, professional and hardworking staff to support our extremely busy practice in Didcot. To enable us to continue supporting our patients we really need some additional staff to help us, hence, this advert. The successful candidate will be the first point of contact for our patients through face-to-face contact at reception or through the calls we receive from patients seeking help and support. Having a friendly and caring nature is vital in maintaining a positive experience for our patients.

Once you have the basics under your belt there is opportunity to extend your expertise and knowledge into other areas of administrative functions such as referrals, registrations, document management and prescriptions if it fits with your longer-term goals. If you would like to join our team of great people doing a great job, we would love to hear from you.

Main duties of the job:

• Greet patients on their arrival and create a pleasant and relaxed atmosphere for patients.
• Deal with any queries presented at reception such as prescription requirements, booking appointments, providing advice on our systems of work.
• Booking patients into our appointment system such as blood tests, nurse appointments, postnatals, baby immunisations along with various other style appointments.
• Help patients complete online triage forms for a doctors appointment.
• Undertake a variety of administrative duties to assist in the smooth running of the practice such as emailing, filing, receiving and logging payments, filing and dealing with incoming/outgoing post requirements.
• Book and manage appointments for the clinicians, managing potential delays and conflicts between appointments.
• Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
• Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
• Providing cross-team support when required to ensure effective delivery of practice services.

About us: At Woodlands Medical Centre we are a large friendly team of both clinical and administration staff, working hard to support our community and provide the best care we can to our patients. We have 19,000 patients in Didcot and the neighbouring villages of Blewbury and Harwell. Therefore, we are a busy practice full of hardworking but fun-loving individuals. As a medical centre we offer a positive, supportive working environment, contributory pension scheme, free onsite parking, a day off for your birthday, to name but a few.

For this role we are looking for someone to work 3 - 4 afternoons per week, up to 15 hours per week. We support a work-life balance so if part time working is important to you, please do consider us as your employer.

Experience:

• Experience of working in administration.
• Experience of working with the general public.
• Experience of working as a receptionist or customer services advisor would be advantageous but not essential as full training will be given.
• Experience of working in primary care or in a GP practice.

Qualifications:

• GCSE grade A to C in English and Maths would be advantageous.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.