At a Glance
- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join a leading veterinary group dedicated to putting pets first.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience; veterinary setting experience is a bonus.
The predicted salary is between 12 - 12 £ per hour.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day!
Role Details
- Location: Manadon & Ivybridge
- Contract: Permanent
- Hours: 40 hours per week
- Shift pattern: Variable shift pattern to include some weekend work.
About the Practice
Woodlands Veterinary Group is a supportive, close‑knit team based in the vibrant coastal city of Plymouth. As an RCVS‑accredited Small Animal Hospital with multiple Outstanding awards, we pride ourselves on delivering exceptional patient and client care. Our collaborative culture, strong team ethos, and commitment to continuous development create an environment where everyone—clinical and non‑clinical—feels valued and empowered to contribute to the highest standards of service.
About CVS Vets
Joining a CVS Vets‑owned practice is more than starting a job—it’s the beginning of a rewarding career with one of the UK's leading veterinary groups. With a network of over 500 practices and more than 8,000 devoted professionals, we focus on putting pets first.
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in‑person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in‑house system efficiently
- Inter‑practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Ensure that every client feels welcomed and valued at our practice
Who We're Looking For
- Previous experience as a Receptionist. Highly desirable; experience in a veterinary setting is a bonus.
- Resilience and the ability to handle emotional situations with grace.
- Strong communication skills paired with genuine empathy.
- Outstanding customer service skills and experience with the public.
- Positive attitude and superior teamwork abilities.
- Proficiency in Microsoft Office and database systems.
- Must have own transport to move between sites if required.
Our Offer to You
- Salary aligned with the National Minimum Wage.
- Five weeks' annual leave (pro rata) per annum, plus bank holidays.
- Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days).
- Staff discount scheme on Veterinary bills and care.
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food.
- Employee Assistance Programme for confidential wellbeing support.
- And more benefits as part of our commitment to help you feel recognised, supported and appreciated.
We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Receptionist in Ivybridge employer: Woodlands (Ivybridge)
At CVS Vets, we prioritise the wellbeing of both pets and our team members, fostering a supportive and collaborative work environment in the vibrant coastal city of Plymouth. As part of a leading veterinary group, you will benefit from extensive employee growth opportunities, a generous leave policy, and a strong commitment to your professional development, all while being part of a close-knit team that values your contributions. Join us to make a meaningful impact in the lives of pets and their owners, while enjoying a rewarding career with exceptional benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Ivybridge
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on CVS Vets and Woodlands Veterinary Group. Understanding their values and culture will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for clients. Role-play common scenarios with a friend or family member to boost your confidence in handling calls and queries with professionalism and empathy.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a client. This will demonstrate your outstanding customer service abilities and how you can make every client feel valued at the practice.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the CVS Vets site. It’s the best way to ensure your application gets noticed and shows that you’re serious about joining our supportive team.
We think you need these skills to ace Receptionist in Ivybridge
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Mention any relevant experience you have with pets or in a veterinary setting. We want to see that you truly care about putting pets first.
Highlight Your Communication Skills:As a receptionist, you'll be the first point of contact for clients. Make sure to emphasise your strong communication skills and any experience you've had in customer service. We value empathy and professionalism, so share examples that showcase these traits.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight how your skills and experiences align with what we’re looking for at CVS Vets.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Woodlands (Ivybridge)
✨Know Your Stuff
Familiarise yourself with the role of a veterinary receptionist. Understand the key responsibilities like managing communication, handling inquiries, and providing emotional support to clients. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves dealing with pets and their owners during emotional times, be prepared to discuss how you've handled similar situations in the past. Share specific examples that highlight your ability to provide empathy and understanding, which is crucial for this job.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and communication skills. Practising your responses will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the practice well, especially in a client-facing role.
