At a Glance
- Tasks: Coordinate installations and provide top-notch customer service in a dynamic office environment.
- Company: Join JADE Windows, a leading manufacturer with over 30 years of experience.
- Benefits: Enjoy an early finish on Fridays, a supportive team, and opportunities for growth.
- Other info: Be part of a stable, growing business that values teamwork and development.
- Why this job: Make a real difference every day while helping customers and solving problems.
- Qualifications: Organised, friendly, and confident with IT systems; previous experience is a plus.
The predicted salary is between 28000 - 28000 £ per year.
Administrator (Installations & Customer Service)
Location: JADE Windows, 622 Bradford Road, Batley, WF17 8HF
Salary: £28,000 per year
Hours: Monday to Thursday: 8:00am - 5:00pm | Friday: 8:00am - 12:00pm
Full Time | Permanent
About Jade Windows
For over 30 years, JADE Windows has been manufacturing and installing high-quality uPVC windows and doors across Yorkshire. Now part of Woodlands Home & Garden Group, a growing manufacturing business employing over 250 people, you will be joining a company that values teamwork, continuous improvement and developing its people.
About the role
This is more than an administration role. You will be the key link between customers, surveyors, production and installation teams, helping every installation run smoothly from booking through to completion. You will take ownership of the process, keep customers informed, solve problems and ensure every customer receives an excellent experience. No two days are the same, making this an ideal opportunity for someone who enjoys a varied role in a busy office environment.
Key responsibilities
- Coordinate installation and service appointments.
- Keep customers informed throughout their journey.
- Schedule installers and service engineers.
- Process paperwork, payments and maintain accurate records.
- Prepare installation packs and register completed work with FENSA.
- Coordinate remedial work and resolve customer queries.
- Support the wider team with general administration.
About you
We are looking for someone who is:
- Organised and able to manage a busy workload.
- Friendly, professional and customer focused.
- Confident using IT systems and Microsoft Office.
- A strong communicator with excellent attention to detail.
- Proactive, reliable and enjoys solving problems.
Previous experience in administration, scheduling or customer service would be beneficial, but a positive attitude, willingness to learn and strong organisational skills are just as important.
Why join us?
- Early finish every Friday.
- Friendly, supportive team.
- Stable and growing business.
- Opportunities to learn, develop and progress.
- A varied role where your work makes a real difference every day.
Ready to join us?
If you enjoy organisation, helping customers and making things happen behind the scenes, we would love to hear from you.
Please send us your CV and become part of the JADE Windows team.
Administrator (Installations & Customer Service) employer: Woodlands Homecare Ltd
Woodlands Home and Garden Group is an exceptional employer that prioritises employee growth and development within a dynamic manufacturing environment. With a strong focus on teamwork, continuous improvement, and operational excellence, we offer generous benefits including 28 days of holiday, a holiday purchase scheme, and a supportive work culture that encourages hands-on involvement and innovation. Join us to make a meaningful impact while enjoying a range of perks designed to enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator (Installations & Customer Service)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Woodlands Homecare Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Woodlands Homecare Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Woodlands Homecare Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Woodlands Homecare Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Woodlands Homecare Ltd!
How to prepare for a job interview at Woodlands Homecare Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
