At a Glance
- Tasks: Deliver excellent support to our community through enquiries, payments, and admin tasks.
- Company: Join the UK's largest woodland conservation charity, making a real difference.
- Benefits: Enjoy 25 days annual leave, pension, life assurance, and employee assistance.
- Other info: Fixed term contract with opportunities for personal growth and inclusivity.
- Why this job: Be part of a team fighting for a greener planet while developing your skills.
- Qualifications: Customer service experience, strong admin skills, and a positive attitude required.
The predicted salary is between 18900 - 23100 £ per year.
The Woodland Trust is looking for a Support Services Administrator to join our team and help deliver an excellent experience for our supporters. You’ll handle a range of enquiries, payments and administrative tasks, ensuring accurate, efficient and high-quality service.
This role is advertised as full-time, 37.5 hours per week.
The Role:
- Deliver an excellent supporter experience by responding to enquiries, requests and complaints professionally, empathetically and within agreed timescales, across phone, email and post.
- Manage a busy and varied workload, balancing pace, accuracy and quality while adapting to changing priorities and volumes.
- Process supporter payments, financial adjustments and sensitive data accurately and securely, in line with relevant compliance, PCI DSS and data protection requirements.
- Prepare and send a range of supporter communications and materials, including bespoke letters, membership packs, thank-you correspondence and Trust information.
- Process incoming and outgoing post, courier packages and other supporter communications efficiently and accurately.
- Identify and resolve unusual or complex requests appropriately, using knowledge of Support Services and exercising sound judgement in the best interests of supporters and the Trust.
- Build effective relationships with colleagues, internal customers and key stakeholders, attending meetings and representing Support Services where required.
This role is based in our Head Office in Grantham. This is a fixed term contract for 12 months.
The Candidate:
- Experience delivering a high standard of customer service with a friendly, approachable and positive attitude.
- Able to work effectively as part of a team, building positive relationships and communicating with empathy and diplomacy.
- Demonstrate strong administration and data-entry skills, with excellent attention to detail and accuracy.
- Use IT confidently, including Microsoft Office and relevant systems.
- Organise and prioritise your workload effectively, managing your time and maintaining accuracy when handling competing demands.
Benefits and Wellbeing:
Joining our team means you’ll be part of our fight for a greener, healthier planet for people and wildlife. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Generous annual leave - 25 Days plus Bank Holidays (pro rata for part-time)
- Buy and sell holiday scheme
- Enhanced parental pay
- Employee assistance programme
To support inclusivity and remove barriers for candidates, we publish all salaries upfront and proudly follow the We Show the Salary pledge. The salary listed is the set salary for this role, and we don’t ask applicants to state their current pay or expectations. If you choose to apply, we’ll take that as confirmation that the advertised salary meets your expectations.
About Us:
The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where woods and trees thrive for people and nature. The Trust engages and inspires people to make a difference by protecting, restoring and creating woodland and getting more trees in the ground.
Our commitment to Diversity and Inclusion:
To achieve our mission, we need to better reflect society and the communities we work in. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Application information and advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. Make sure that you answer the application questions to show your relevant skills and passion for the role. Even if you don't meet every requirement of the role, we encourage you to apply. Completed applications will be reviewed by a hiring manager and/or a member of the recruitment team, and you will receive an update on the outcome of your application via email.
Interviews will take place on 15th & 16th September. Interview questions will be provided before the interview to help you prepare.
For queries about this role, reasonable adjustments, or support with your application, please contact: recruitment@woodlandtrust.org.uk
Support Services Administrator employer: WOODLAND TRUST
The Woodland Trust is an exceptional employer that prioritises employee development and a collaborative work culture, making it an ideal place for those passionate about environmental conservation. Located in Grantham, our head office fosters a supportive atmosphere where you can thrive while leading a dedicated team to achieve meaningful goals. With a focus on best practices and continuous improvement, we offer unique opportunities for growth and the chance to make a real impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WOODLAND TRUST. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WOODLAND TRUST before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Services Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WOODLAND TRUST:Your cover letter is your chance to shine! Tell us why you want to work at WOODLAND TRUST specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WOODLAND TRUST!
How to prepare for a job interview at WOODLAND TRUST
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
