At a Glance
- Tasks: Lead and optimise call centre operations while developing a high-performing team.
- Company: Join the Woodland Trust, a leading environmental charity making a difference.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact in service delivery while supporting environmental initiatives.
- Qualifications: Experience in service delivery management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
The Woodland Trust is seeking a Service Delivery Manager to oversee and optimize our call centre/back office operations.
You will lead and develop a high-performing team, translating the organisation's service strategy into actionable plans to hit departmental and campaign KPIs.
You will monitor performance, embed best practices, and drive system and process improvements.
This role requires you to work from our head office in Grantham and collaborate with cross-functional teams to deliver
#J-18808-Ljbffr
Strategic Service Delivery Lead - Hybrid & Call Center employer: WOODLAND TRUST
The Woodland Trust is an exceptional employer that prioritises employee development and a collaborative work culture, making it an ideal place for those passionate about environmental conservation. Located in Grantham, our head office fosters a supportive atmosphere where you can thrive while leading a dedicated team to achieve meaningful goals. With a focus on best practices and continuous improvement, we offer unique opportunities for growth and the chance to make a real impact in the community.
