At a Glance
- Tasks: Build and optimise supporter journeys using Dynamics 365/CRM tools.
- Company: Join the UK's largest woodland conservation charity, making a real difference.
- Benefits: Flexible working, generous leave, enhanced pension, and training opportunities.
- Other info: Hybrid role with monthly office attendance; inclusive hiring practices.
- Why this job: Be part of a mission to protect and restore woodlands for future generations.
- Qualifications: Experience in customer journeys, CRM systems, and A/B testing required.
The predicted salary is between 40500 - 49500 £ per year.
The Woodland Trust is looking for a Supporter Journey Executive to provide technical support, deliver and optimise supporter journeys.
The Role
- Build, configure and deploy supporter journeys using Dynamics 365/CRM tools.
- Support set up and refinement of triggers, workflows and conditional text.
- Troubleshoot any journey issues and provide resolutions to operational blockers.
- Design and execute journey tests including A/B testing, segment testing and trigger testing.
- Identify opportunities to simplify or improve processes within the system and provide practical support and advice to internal users.
- Ensure accuracy, consistency and timely delivery throughout your workload.
- This is a hybrid position with a mix of home working and from our head office in Grantham, Lincolnshire. Head office attendance would be required once a month on average.
- This is a fixed term contract for 9 months.
- The Candidate
- Experience building and delivering supporter/customer journeys or campaigns.
- Strong collaboration skills with the ability to communicate effectively with internal and external stakeholders.
- Knowledge of marketing automation and customer lifecycle journeys.
- Experience conducting A/B testing and optimisation.
- Experience working with CRM systems such as Microsoft Dynamics 365.
- Strong prioritisation skills with the ability to manage multiple deadlines.
- Knowledge of data selection, segmentation and marketing operations.
Benefits and Wellbeing
Joining our team means you’ll be part of our fight for a greener, healthier planet for people and wildlife.
We take good care of our staff, offering support and training opportunities.
- Enhanced Employer Pension
- Life Assurance
- Flexible and hybrid working options (7am - 7pm)
- Generous annual leave - 25 Days plus Bank Holidays (pro rata for part-time)
- Buy and sell holiday scheme
- Enhanced parental pay
- Employee assistance programme
To support inclusivity and remove barriers for candidates, we publish all salaries upfront and proudly follow the We Show the Salary pledge.
The salary listed is the set salary for this role, and we don’t ask applicants to state their current pay or expectations.
If you choose to apply, we’ll take that as confirmation that the advertised salary meets your expectations.
About Us
The Woodland Trust is the UK’s largest woodland conservation charity.
We want to see a world where woods and trees thrive for people and nature.
The Trust engages and inspires people to make a difference by protecting, restoring and creating woodland and getting more trees in the ground.
Our commitment to Diversity and Inclusion
To achieve our mission, we need to better reflect society and the communities we work in.
People of colour and disabled people are currently under-represented across the environment and conservation sector.
If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Acceptable Use - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications.
However, we ask that any information submitted reflects your own experience, skills and understanding.
During interviews, candidates are expected to respond independently without the use of AI tools.
Interviews will take place via Microsoft Teams on the 14th October 2026.
For queries about this role, reasonable adjustments, or support with your application, please contact: recruitment@woodlandtrust. org. uk
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Supporter Journey Executive - CRM in Grantham employer: Woodland Trust
The Woodland Trust is an exceptional employer, dedicated to fostering a greener planet while prioritising the wellbeing of its staff. With flexible hybrid working options, generous annual leave, and a strong commitment to employee development, we create a supportive environment where team members can thrive. Our inclusive culture encourages diverse perspectives, making it a rewarding place for those passionate about conservation and community engagement in Grantham, Lincolnshire.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Journey Executive - CRM in Grantham
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We think you need these skills to ace Supporter Journey Executive - CRM in Grantham
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at Woodland Trust from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at Woodland Trust specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at Woodland Trust
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at Woodland Trust, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show Woodland Trust you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure Woodland Trust that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for Woodland Trust, so think on your feet and don't hesitate to showcase your creativity!
