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- Tasks: Be the first point of contact for customers and resolve shipping issues.
- Company: Join Woodland Group, a dynamic logistics company that values innovation and collaboration.
- Benefits: Enjoy generous holidays, health plans, profit sharing, and career development opportunities.
- Why this job: Make a real impact in a fast-paced environment while building strong customer relationships.
- Qualifications: Experience in ocean import trade and excellent communication skills are preferred.
- Other info: Join a diverse team with a focus on personal growth and collective success.
The predicted salary is between 30000 - 42000 £ per year.
Woodland Group are recruiting an Ocean Import Trade Customer Service Coordinator for our Asia team and working closely with the Operations team. The Ocean Import Trade Customer Service Coordinator acts as the first point of contact for the customer and resolves any problems or concerns with the receiving, storing and shipping of goods. Previous experience dealing with Far East LCL/FCL ocean-freight imports, bookings, operations is beneficial.
About the role
- Use the most appropriate method of communication (telephone, e-mail, MS Teams and letters) when being the first point of contact for all customers;
- Develop and maintain effective working relationships with key customers to develop more business opportunities;
- Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met;
- Liaise with customers and the Customs Department to ensure all documents are received within the designated time frame;
- Coordinate with overseas agents/partners to effectively monitor progress of customer orders and update the customer accordingly;
- Support the Sales team by handling, processing and following up rate quotations within timescales set by Management;
- Pro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETA’s, vessel details, expected deliveries and any other requirements they may require in a professional manner;
- Be a focal point for all queries from Key Account Customers;
- Any other duties as required by management for the smooth and efficient operation of the department.
Work with the operations team to continually improve processes and business performance; Achieving agreed individual objectives; Understanding and adhering to all Woodland policies and procedures relevant to the role; Support changes in the role necessary to take the department and business forward; and Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
Personal Specification
- Minimum 3 years plus experience within Ocean Import Trade (Asia preferable but not essential)
- Knowledge managing shipment bookings direct with clients, overseas agents.
- Good understanding of shipping schedules and carrier procedures
- Good communication skills – written, email & phone
- Understanding of carrier freight rates (not essential but a requirement, training provided)
- Good understanding, knowledge to create customer quotations, both FCL/LCL (not essential but a requirement, training provided)
- Attention to detail & well organised key, plus able to perform within a busy, thriving environment
Why you’ll love working for us
- Generous holiday allowance which rises with service.
- Recognition awards and Incentives.
- Length of service incentives
- Enhanced occupational maternity pay
- Profit share scheme
- Salary sacrifice pension scheme
- Life assurance
- Health cash plan
- Mental health and stress hotline
- Retail discounts and awards
- Discounted health club membership
- Real career opportunities
- Team bonding opportunities and events
- To be part of a fast-moving exciting company with a great team of people.
We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER. At Woodland Group success is down to our dedicated and experienced teams right across the globe. We create safe spaces for collective growth – regardless of background. We embrace differences and believe we are made stronger by the unique capabilities and qualities that each person can bring to Woodland. We deliver opportunities across a wide variety of roles all over the world, from entry level to senior management, behind the steering wheel, in IT and tech or eCommerce. Every Woodlander has access to training and development courses and can drive their own success forward, to realise their full potential.
Ocean Import Trade Customer Service Coordinator (Chelmsford) employer: Woodland Group
Contact Detail:
Woodland Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Import Trade Customer Service Coordinator (Chelmsford)
✨Tip Number 1
Get to know the company inside out! Research Woodland Group's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, make sure you're comfortable with different methods like phone calls and emails. Role-play scenarios with friends or family to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Ocean Import Trade Customer Service Coordinator (Chelmsford)
Some tips for your application 🫡
Show Your Experience: Make sure to highlight any previous experience you have in ocean import trade, especially with Far East LCL/FCL. We want to see how your background aligns with the role, so don’t hold back on those details!
Tailor Your Communication: Since communication is key in this role, use clear and professional language in your application. Whether it’s your CV or cover letter, we appreciate a well-structured approach that mirrors the communication style we value at Woodland Group.
Demonstrate Problem-Solving Skills: As the first point of contact for customers, showcasing your ability to resolve issues is crucial. Share examples in your application where you've successfully handled customer concerns or improved processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Woodland Group
✨Know Your Ocean Freight Basics
Brush up on your knowledge of LCL and FCL ocean-freight imports. Woodland Group values experience in this area, so be ready to discuss your past roles and how they relate to the position. Highlight any specific challenges you've faced and how you overcame them.
✨Master Communication Skills
As the first point of contact for customers, effective communication is key. Practice articulating your thoughts clearly and concisely, whether it’s over the phone or via email. Be prepared to demonstrate how you’ve successfully resolved customer issues in the past.
✨Show Your Organisational Skills
This role requires attention to detail and the ability to juggle multiple tasks. Prepare examples of how you've managed your time and prioritised tasks in a busy environment. Discuss any tools or methods you use to stay organised and efficient.
✨Emphasise Team Collaboration
Woodland Group thrives on collaboration, so be ready to talk about your experiences working with teams. Share examples of how you’ve contributed to team success, especially in coordinating with operations or sales teams to improve processes.
