Air Import Customs Clearance Coordinator

Woodland Group is recruiting an Air Import Customs Clearance Coordinator for our team in Hayes, Middlesex. The Air Import Customs Clearance Co-Ordinator will work closely with the import team and HMRC preparing and clearing Customs Declarations for Airfreight imports, pre-lodgements and T1 for Road imports. Liaising directly with HMRC regarding import issues. Maintain and update internal systems to support the movement of goods ensuring accurate and timely lodgement of Customs declarations.

Shift pattern: Monday to Friday (Days) or 4 on 4 off (Days).

What you will be doing:

• To supply a high level of service to both internal colleagues, suppliers, and clients alike when completing import customs formalities.
• Booking in airfreight shipments from pre-alerts.
• Working with the customer service team to ensure all information is provided by the customer prior to arrival of goods in the UK, and on occasions deal directly with customers.
• Ensure accurate customs declaration and compliance with all import regulations.
• Monitoring/tracking shipments and keeping all parties updated of any delays.
• Be able to identify any potential problem areas before they have an adverse effect on operations.
• Create ETSF records on ASM Sequoia and maintain ETSF paperwork.
• Monitor and work from a shared email inbox and answer incoming calls.
• Work closely with the inhouse transport team to ensure collections and deliveries meet customers requirements.
• Any other duties as required by management for the smooth and efficient operation of the department.
• Work with the import team to continually improve processes and business performance.
• Support changes in the role necessary to take the department and business forward.
• Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.

About you:

You'll be experienced in Air Freight Imports, FCL and Customs Clearance from start to finish. You will need to live and breathe our core values, customer first approach, sustainability goals and be able to work in a fast-moving environment with a great team of people. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

Why you'll love working for us:

• Generous holiday allowance which rises with service.
• Recognition awards and incentives.
• Length of service incentives.
• Enhanced occupational maternity pay.
• Profit share scheme.
• Salary sacrifice pension scheme.
• Life assurance.
• Health cash plan.
• Mental health and stress hotline.
• Retail discounts and awards.
• Discounted health club membership.
• Real career opportunities.
• Team bonding opportunities and events.

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER. At Woodland Group success is down to our dedicated and experienced teams right across the globe. We create safe spaces for collective growth – regardless of background. We embrace differences and believe we are made stronger by the unique capabilities and qualities that each person can bring to Woodland. We deliver opportunities across a wide variety of roles all over the world, from entry level to senior management, behind the steering wheel, in IT and tech or eCommerce. Every Woodlander has access to training and development courses and can drive their own success forward, to realise their full potential.

Woodland Group is proud to be an equal opportunity workplace and a member of the Disability Confidence Scheme. We are committed to the values of Equal Employment Opportunity and provide accessible interviews to applicants with physical and/or mental disabilities.