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- Tasks: Manage admin tasks, respond to customer queries, and support warehouse operations.
- Company: Join Woodland Group, a fast-moving and exciting company with a great team.
- Benefits: Enjoy generous holidays, health plans, and real career opportunities.
- Why this job: Be part of a supportive team that values your growth and unique skills.
- Qualifications: Experience in admin or customer service, strong communication, and organisational skills.
- Other info: Dynamic work environment with team bonding events and training opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Woodland Group are recruiting a Warehouse Office Administrator for our team at the iPort in Doncaster. The Warehouse Office Administrator will report to the Senior Customer Service Coordinator and work closely with the Customer Service Team, Warehouse and Site Operational Teams with general administrative duties to ensure timely and accurate responses to customer inquiries and order processing.
Monday to Friday 9-5
About the job:
- Maintain and update spreadsheets and records using CRM system and Microsoft Office
- Respond to customer queries, mostly via ticket system and emails, however some telephone and face-to-face communication will be required
- Assist with general office organisation and ensure smooth day to day operations
- Liaise with the warehouse team to investigate queries and advise on order updates
- Assist with booking deliveries or collections, and communicating with the inbound/dispatch team to facilitate loading/unloading vehicles
- Greeting visitors on site
- Preparing shipping labels and organising packages for dispatch
- Work with the team to continually improve processes and business performance
- Support changes in the role necessary to take the department and business forward
- Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly
- Achieve agreed individual objectives
- Understand and adhere to all Woodland policies and procedures relevant to the role
About you:
- Prior experience in administration or customer service role ideally within warehousing or a related field
- Strong organisational and time management skills, with the ability to prioritise tasks effectively
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite and familiar with warehouse management systems and inventory control software
- Detail-oriented with a commitment to accuracy and thoroughness
- Strong problem-solving abilities and the capacity to work well under pressure
- Ability to work effectively both independently and as part of a team
- Proven track record of maintaining a professional demeanour when interacting with colleagues and management
Why you will love working for us:
- Generous holiday allowance which rises with service
- Recognition awards and incentives
- Length of service incentives
- Enhanced occupational maternity pay
- Salary sacrifice pension scheme
- Life assurance
- Health cash plan
- Mental health and stress hotline
- Retail discounts and awards
- Discounted health club membership
- Real career opportunities
- Team bonding opportunities and events
- To be part of a fast-moving exciting company with a great team of people
We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER. At Woodland Group success is down to our dedicated and experienced teams right across the globe. We create safe spaces for collective growth – regardless of background. We embrace differences and believe we are made stronger by the unique capabilities and qualities that each person can bring to Woodland. We deliver opportunities across a wide variety of roles all over the world, from entry level to senior management, behind the steering wheel, in IT and tech or eCommerce. Every Woodlander has access to training and development courses and can drive their own success forward, to realise their full potential.
Woodland Group is proud to be an equal opportunity workplace and a member of the Disability Confidence Scheme. We are committed to the values of Equal Employment Opportunity and provide accessible interviews to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Woodland Group and are in need of special assistance, please send an email to recruitment@woodlandgroup.com.
Note to Recruitment Agencies: The Woodland Group Ltd does not accept speculative CVs from agencies and politely requests agencies refrain from contacting line managers directly.
Apply now at recruitment@woodlandgroup.com.
Warehouse Office Administrator (Doncaster) employer: Woodland Group Ltd.
Contact Detail:
Woodland Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Office Administrator (Doncaster)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Woodland Group. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and customer service. Think about your past experiences and how they relate to the role. We want you to feel confident when discussing your skills and achievements!
✨Tip Number 3
Show off your organisational skills! During the interview, highlight specific examples of how you've managed tasks or improved processes in previous roles. This is your chance to demonstrate that you can keep things running smoothly at Woodland Group.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Warehouse Office Administrator (Doncaster)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warehouse Office Administrator role. Highlight your relevant experience in administration and customer service, especially if it’s within warehousing. We want to see how your skills match what we’re looking for!
Show Off Your Skills: Don’t forget to showcase your organisational and time management skills! Mention any experience you have with Microsoft Office and CRM systems, as these are key for the role. We love seeing candidates who can demonstrate their problem-solving abilities too.
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Woodland Group and how you can contribute to our team. Keep it professional but let your personality come through – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Woodland Group Ltd.
✨Know Your Stuff
Before the interview, make sure you’re familiar with Woodland Group’s operations and values. Brush up on your knowledge of warehouse management systems and Microsoft Office, as these will be key in your role. Being able to discuss how your skills align with their needs will show you’re serious about the position.
✨Practice Makes Perfect
Rehearse common interview questions related to administration and customer service. Think about scenarios where you’ve successfully handled customer queries or improved processes. This will help you articulate your experiences clearly and confidently during the interview.
✨Show Off Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples that demonstrate how you manage your time and prioritise tasks. You could even bring a sample spreadsheet or document to showcase your proficiency with CRM systems and Microsoft Office.
✨Be Personable and Professional
Remember, communication is key! Whether it’s face-to-face or over the phone, practice maintaining a professional demeanour while being friendly. Show that you can connect with both customers and colleagues, as this will be crucial in your role at Woodland Group.