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- Tasks: Be the first point of contact for customers and resolve shipping issues.
- Company: Join Woodland Group, a dynamic logistics company that values innovation and collaboration.
- Benefits: Enjoy generous holidays, health plans, and real career growth opportunities.
- Why this job: Make a difference in a fast-paced environment while developing your skills.
- Qualifications: 3+ years in Ocean Import Trade preferred; strong communication skills are essential.
- Other info: Join a supportive team with exciting bonding events and recognition awards.
The predicted salary is between 30000 - 42000 £ per year.
Woodland Group are recruiting an Ocean Import Trade Customer Service Coordinator for our Asia team and working closely with the Operations team. The Ocean Import Trade Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with the receiving, storing and shipping of goods. Previous experience dealing with Far East LCL/FCL ocean-freight imports, bookings, operations (beneficial).
About us
Would you like to work for a company where you can make a difference? Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, agility through independence, opportunities to learn and develop, our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast-paced environment.
About the role
- Use the most appropriate method of communication (telephone, e-mail, MS Teams and letters) when being the first point of contact for all customers;
- Develop and maintain effective working relationships with key customers to develop more business opportunities;
- Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met;
- Liaise with customers and the Customs Department to ensure all documents are received within the designated time frame;
- Coordinate with overseas agents/partners to effectively monitor progress of customer orders and update the customer accordingly;
- Support the Sales team by handling, processing and following up rate quotations within timescales set by Management;
- Pro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETA’s, vessel details, expected deliveries and any other requirements they may require in a professional manner;
- Be a focal point for all queries from Key Account Customers;
- Any other duties as required by management for the smooth and efficient operation of the department.
Work with the operations team to continually improve processes and business performance; Achieving agreed individual objectives; Understanding and adhering to all Woodland policies and procedures relevant to the role. Support changes in the role necessary to take the department and business forward; and Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
Personal Specification
- Minimum 3 years plus experience within Ocean Import Trade (Asia preferable but not essential)
- Knowledge managing shipment bookings direct with clients, overseas agents.
- Good understanding on shipping schedules and carrier procedures
- Good communication skills – written, email & phone
- Understanding of carrier freight rates (not essential but a requirement, training provided)
- Good understanding, knowledge to create customer quotations, both FCL/LCL. (not essential but a requirement, training provided)
- Attention to detail & well organised key, plus able to perform within a busy, thriving environment
Why you'll love working for us
- Generous holiday allowance which rises with service.
- Recognition awards and Incentives.
- Length of service incentives
- Enhanced occupational maternity pay
- Salary sacrifice pension scheme
- Life assurance
- Health cash plan
- Mental health and stress hotline
- Retail discounts and awards
- Discounted health club membership
- Real career opportunities
- Team bonding opportunities and events
- To be part of a fast-moving exciting company with a great team of people.
And much more… We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER. Woodland Group is proud to be an equal opportunity workplace and a member of the Disability Confidence Scheme. We are committed to the values of Equal Employment Opportunity and provide accessible interviews to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Woodland Group and are in need of special assistance, please send an email to recruitment@woodlandgroup.com. Apply now at recruitment@woodlandgroup.com.
Ocean Import Trade Customer Service Coordinator (Chelmsford) employer: Woodland Group Ltd.
Contact Detail:
Woodland Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Import Trade Customer Service Coordinator (Chelmsford)
✨Tip Number 1
Get to know the company inside out! Research Woodland Group's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, make sure you're comfortable with different methods like phone calls and emails. Role-play scenarios with friends or family to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Ocean Import Trade Customer Service Coordinator (Chelmsford)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ocean Import Trade Customer Service Coordinator role. Highlight your experience with ocean-freight imports and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication prowess. Use clear and professional language in your application, and don’t forget to mention any experience you have with different communication methods like email or phone.
Highlight Your Problem-Solving Abilities: In this role, you'll need to resolve customer issues effectively. Share examples in your application where you've successfully tackled challenges in a fast-paced environment. We love seeing how you think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of your application. Plus, we can’t wait to see what you bring to Woodland Group!
How to prepare for a job interview at Woodland Group Ltd.
✨Know Your Ocean Freight Basics
Brush up on your knowledge of LCL and FCL ocean-freight imports. Understanding the basics will help you answer questions confidently and demonstrate your expertise in managing shipment bookings.
✨Master Communication Skills
Since you'll be the first point of contact for customers, practice your communication skills. Be ready to discuss how you would handle customer queries via phone, email, or MS Teams, showcasing your ability to adapt to different communication methods.
✨Showcase Problem-Solving Abilities
Prepare examples of how you've resolved issues in previous roles. Highlight your proactive approach to assisting customers with problems, as this is crucial for the role and will show that you can thrive in a fast-paced environment.
✨Understand the Company Culture
Familiarise yourself with Woodland Group's values and culture. Be ready to discuss how your personal values align with theirs, especially around innovation, collaboration, and relationship building, to show you're a great fit for their team.
