At a Glance
- Tasks: Welcome guests and provide top-notch customer service in a vibrant holiday park.
- Company: Join Park Holidays UK, a leading holiday park operator with a fun atmosphere.
- Benefits: Enjoy competitive pay, discounts on holidays, and professional development opportunities.
- Other info: Dynamic work environment with plenty of room for growth and support.
- Why this job: Be the face of unforgettable holiday experiences and make lasting memories for guests.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Compensation: £12.71 per hour
Weekly Hours: 40
Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!
Overview
Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast‑paced environment. As the first point of contact for our guests, you’ll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.
Job Duties
- Meet and greet holiday guests as the first point of contact for the park.
- Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
- Provide an information service on all park activities, facilities and local services and attractions.
- Provide an efficient reservations service to all resident guests.
- Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
- Efficiently operate the Park telephone system.
- Complete all Welcome Packs with corresponding programs, membership cards etc.
- Issue and control all keys to guest accommodation.
- Operate the Park mobile radio system.
- Take payment for holidays or caravan owners' accounts and issue receipts.
- Ensure the office and reception are always clean.
- Open and process post as required.
- Make outgoing sales calls - upselling extended stays and upgrades.
- Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.
Requirements
- Strong communication and interpersonal skills
- A passion for customer service and a friendly, approachable manner
- Good organisational skills and attention to detail
- Ability to work independently and as part of a team
- Previous reception or front‑of‑house experience is desirable but not essential
This role is subject to a Basic Disclosure and Barring Service (DBS) check.
At Park Holidays UK, you'll be part of an industry‑leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart. We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
- Generous discount on holidays across our parks
- Discount at all restaurants on park for you and your family
- Free premium eye test voucher
- Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
- Discounted gym memberships
- Free expert mortgage advice
- Company pension scheme
Location: Corton, Lowestoft, Suffolk, GB, NR32 5LQ
Receptionist (PHREC) in Lowestoft employer: Woodlake Trails
At Park Holidays UK, we offer a vibrant and supportive work environment where our team members are valued and encouraged to thrive. As a Receptionist in our holiday park, you'll enjoy generous employee benefits, including discounts on holidays and dining, alongside opportunities for professional growth in the exciting hospitality industry. Join us in creating unforgettable experiences for our guests while developing your career in beautiful Corton, Lowestoft.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (PHREC) in Lowestoft
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Woodlake Trails. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Woodlake Trails
Don't be shy about reaching out to Woodlake Trails directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist (PHREC) in Lowestoft
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Woodlake Trails and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Woodlake Trails
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
