At a Glance
- Tasks: Support the Accommodation Manager in delivering exceptional guest experiences and maintaining high cleanliness standards.
- Company: Join Park Holidays UK, a leading holiday park operator with a fun and dynamic culture.
- Benefits: Enjoy discounts on holidays, dining, life insurance, and a comprehensive employee assistance programme.
- Other info: Opportunities for professional growth in a supportive and collaborative environment.
- Why this job: Be part of creating unforgettable holiday experiences while developing your hospitality skills.
- Qualifications: Previous hospitality experience, strong customer service skills, and excellent organisational abilities.
The predicted salary is between 16000 - 16000 € per year.
Compensation: £16,000 per annum
Weekly Hours: 24
Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!
Job Summary
Park Holidays is looking for a detail-oriented and customer-focused Assistant Accommodation Manager to support our Accommodation Manager in ensuring a seamless guest experience. This role is ideal for someone passionate about hospitality, with strong organisational skills and the ability to lead and support a team. As the Assistant Accommodation Manager, you will play a key role in maintaining high standards of cleanliness and guest service, ensuring our accommodations are ready to provide an exceptional experience for every guest.
Job Duties
- Always prioritise the guest experience, ensuring that every interaction with guests is professional, courteous, and positive.
- Greet and communicate with guests in a professional and courteous manner, representing the park and company positively in all interactions with guests, visitors, and suppliers.
- Meet and aim to exceed company guest service standards, always striving to surpass guest expectations.
- Always maintain a presentable appearance, wearing the company uniform and name badge as provided.
- Attend relevant training courses and meetings as agreed with the Line Manager to stay updated on best practices and company standards.
- Assist the Accommodation Manager in supporting and training the cleaning team to meet the company’s high standards.
- Monitor the standards of work performed by the cleaning team, ensuring all tasks are completed to the agreed company standard.
- Ensure the cleaning team complies with the company’s Health & Safety standards, including COSHH training (for internal cleaning teams).
- Obtain relevant risk assessments and method statements from cleaning contractors and ensure compliance (for contract cleaners).
- Complete all relevant paperwork in accordance with company operating standards and legal requirements.
- Manage the key process, ensuring keys are always safeguarded and accounted for.
- Ensure all light bulbs, external steps, and ramps are checked and in working order prior to guest check-in, reporting any issues immediately to the maintenance team.
- Be accountable for ensuring all accommodations are checked using the cleaning checklist and meet the required standards before guest check-in.
- Ensure that any missing inventory items are replaced prior to guest check-in.
- Keep all housekeeping areas, including storage cupboards and linen rooms, clean, tidy, and well-organised in compliance with Health & Safety regulations.
Requirements
- Previous experience in a hospitality or accommodation management role is preferred, with a focus on guest service and team management.
- Strong customer service skills, with the ability to interact positively with guests and resolve issues effectively.
- Excellent organisational skills, with the ability to manage multiple tasks and priorities efficiently.
- Ability to lead and motivate a team, providing training and support to ensure high standards are maintained.
- Strong attention to detail, ensuring all accommodations and housekeeping areas meet the company’s standards.
- Knowledge of Health & Safety regulations, including COSHH, with the ability to ensure compliance within the team.
- Excellent communication skills, both written and verbal, with the ability to complete paperwork accurately and interact effectively with different departments.
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart. We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits
- Generous discount on holidays across our parks
- Discount at all restaurants in park for you and your family
- Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family
- Free premium eye test voucher
- Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
Assistant Accommodation Manager in Dymchurch employer: Woodlake Trails
At Park Holidays UK, we are dedicated to creating unforgettable holiday experiences while fostering a supportive and collaborative work environment. As an Assistant Accommodation Manager, you will enjoy generous employee benefits, including discounts on holidays and dining, alongside opportunities for professional growth in the vibrant holiday park industry. Join us and be part of a team that values your contributions and encourages you to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Accommodation Manager in Dymchurch
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on that perfect Assistant Accommodation Manager role at Park Holidays UK.
✨Tip Number 2
Get social! Follow Park Holidays UK on social media and engage with their posts. This shows your interest and can help you stand out when they see your enthusiasm for the company.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest service and team management. We want you to shine, so think about how your experience aligns with what they’re looking for in an Assistant Accommodation Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Park Holidays UK team and creating unforgettable holiday experiences.
We think you need these skills to ace Assistant Accommodation Manager in Dymchurch
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share any experiences that highlight your customer service skills and how you’ve gone above and beyond to create memorable guest experiences.
Be Organised and Detail-Oriented:As an Assistant Accommodation Manager, attention to detail is key. Make sure your application is well-structured and free of errors. Highlight your organisational skills by mentioning specific examples where you’ve successfully managed multiple tasks.
Communicate Clearly:Use clear and concise language in your application. We want to see your excellent communication skills right from the start! Make sure to express your thoughts logically and keep it professional yet friendly.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Woodlake Trails
✨Know Your Guest Service Standards
Before the interview, familiarise yourself with Park Holidays UK's guest service standards. Think of examples from your past experiences where you went above and beyond for a guest. This will show that you understand the importance of customer service in the hospitality industry.
✨Showcase Your Organisational Skills
As an Assistant Accommodation Manager, you'll need to juggle multiple tasks. Prepare to discuss how you've successfully managed priorities in previous roles. Bring up specific instances where your organisational skills made a difference in guest satisfaction or team efficiency.
✨Demonstrate Team Leadership
Highlight your experience in leading and motivating teams. Be ready to share stories about how you've trained staff or resolved conflicts within a team. This will illustrate your ability to support the Accommodation Manager and maintain high standards.
✨Be Prepared for Health & Safety Questions
Since knowledge of Health & Safety regulations is crucial, brush up on COSHH and other relevant guidelines. Be prepared to discuss how you've ensured compliance in past roles, as this will show your commitment to maintaining a safe environment for guests and staff.
