At a Glance
- Tasks: Support the Accommodation Manager in delivering exceptional guest experiences and maintaining high cleanliness standards.
- Company: Join Park Holidays UK, a leading holiday park operator with a fun and dynamic culture.
- Benefits: Enjoy discounts on holidays, restaurants, life insurance, and a comprehensive employee assistance programme.
- Other info: Dynamic environment with opportunities for professional growth and team collaboration.
- Why this job: Be part of creating unforgettable holiday experiences while developing your hospitality skills.
- Qualifications: Previous hospitality experience, strong customer service skills, and excellent organisational abilities.
The predicted salary is between 27748 - 27748 £ per year.
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Compensation: 27,748 Per Annum
Weekly Hours: 43
Looking for a rewarding career in the holiday park industry?
Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment.
Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you.
Join our team and be part of creating unforgettable holiday experiences!
Overview
Park Holidays is looking for a detail-oriented and customer-focused Assistant Accommodation Manager to support our Accommodation Manager in ensuring a seamless guest experience.
This role is ideal for someone passionate about hospitality, with strong organisational skills and the ability to lead and support a team.
As the Assistant Accommodation Manager, you will play a key role in maintaining high standards of cleanliness and guest service, ensuring our accommodations are ready to provide an exceptional experience for every guest.
- Job Duties
- Always prioritise the guest experience, ensuring that every interaction with guests is professional, courteous, and positive.
- Greet and communicate with guests in a professional and courteous manner, representing the park and company positively in all interactions with guests, visitors, and suppliers.
- Meet and aim to exceed company guest service standards, always striving to surpass guest expectations.
- Always maintain a presentable appearance, wearing the company uniform and name badge as provided.
- Attend relevant training courses and meetings as agreed with the Line Manager to stay updated on best practices and company standards.
- Assist the Accommodation Manager in supporting and training the cleaning team to meet the company’s high standards.
- Monitor the standards of work performed by the cleaning team, ensuring all tasks are completed to the agreed company standard.
- Ensure the cleaning team complies with the company’s Health & Safety standards, including COSHH training (for internal cleaning teams).
- Obtain relevant risk assessments and method statements from cleaning contractors and ensure compliance (for contract cleaners).
- Complete all relevant paperwork in accordance with company operating standards and legal requirements.
- Manage the key process, ensuring keys are always safeguarded and accounted for.
- Ensure all light bulbs, external steps, and ramps are checked and in working order prior to guest check-in, reporting any issues immediately to the maintenance team.
- Be accountable for ensuring all accommodations are checked using the cleaning checklist and meet the required standards before guest check-in.
- Ensure that any missing inventory items are replaced prior to guest check-in.
- Keep all housekeeping areas, including storage cupboards and linen rooms, clean, tidy, and well-organised in compliance with Health & Safety regulations.
Requirements
- Previous experience in a hospitality or accommodation management role is preferred, with a focus on guest service and team management.
- Strong customer service skills, with the ability to interact positively with guests and resolve issues effectively.
- Excellent organisational skills, with the ability to manage multiple tasks and priorities efficiently.
- Ability to lead and motivate a team, providing training and support to ensure high standards are maintained.
- Strong attention to detail, ensuring all accommodations and housekeeping areas meet the company’s standards.
- Knowledge of Health & Safety regulations, including COSHH, with the ability to ensure compliance within the team.
- Excellent communication skills, both written and verbal, with the ability to complete paperwork accurately and interact effectively with different departments.
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow.
We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.
We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include
- Generous discount on holidays across our parks
- Discount at all restaurants on park for you and your family
- Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
- Free premium eye test voucher
- Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
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Assistant Accommodation Manager in Chichester employer: Woodlake Trails
At Park Holidays UK, we pride ourselves on fostering a vibrant and supportive work culture where teamwork thrives. As a Catering Team Member, you'll enjoy competitive perks, opportunities for personal growth, and the chance to be part of a dynamic kitchen environment that values quality and creativity in meal preparation.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Accommodation Manager in Chichester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Woodlake Trails. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Woodlake Trails
Don't be shy about reaching out to Woodlake Trails directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Accommodation Manager in Chichester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Woodlake Trails and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Woodlake Trails
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
